Quotes and Customer Support - Lucifer Lighting : Job Details

Lucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. You'll find our products everywhere from SF MOMA to the Nike Headquarters. We're in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the world's leading architects and designers who look for minimalist industrial design and place a premium on service, quality, and innovation. Our people make magic happen; we are passionate, smart, hard-working, committed, and creative. We like to make work enjoyable and engaging.

We light the world's most beautiful spaces.

Position Summary: The Quotes and Customer Support Specialist is responsible for creating insightful special project quotations evaluating cost, overhead and market trends with a goal of closing as many opportunities as possible.

Essential Duties and Responsibilities:

• Support in managing product pricing and related tools
• Respond to quote requests
• Manage quotes through creation, analysis and approval process, engaging Sales, Finance, Engineering and others as needed
• Review project take-offs, cross requests, fixture schedules, quote requests and other documentation to prepare and send customers quotes and part numbers as needed,
• Engage with customers and regional sales staff and others to maximize likelihood of winning job
• Stay informed about market trends and competitor offerings
• Create New opportunities in Salesforce to track large opportunities
• Support Customer Service with various tasks such as assisting with territory management, entering and releasing new orders

Knowledge, Skills and Abilities:

• Thinks creatively about how to best solve complicated situations.
• Effective organizational skills with ability to successfully manage multiple projects and meet deadlines
• Independently able to solve practical problems and deal with a variety of variables in ambiguous situations
• Self-motivated, detail-oriented and organized.

Required Education and Experience:

• Bachelor's degree in Accounting, Business, Engineering, Sales, Marketing, or a related discipline
• Customer-facing sales or service experience

Preferred Qualifications

• Knowledge of Salesforce CRM
• Microsoft Office Suite expertise
• Lighting industry experience will be considered a plus.

Working Environment:

• Smoke free workplace.

Lucifer Lighting Company is an equal opportunity employer.