Ready Mix Customer Service - Concrete Materials : Job Details

** Sweetman Const. Co.**

** Ready Mix Customer Service**

Sioux Falls, SD 57107

This position starts out at $16.45 and up, depending on experience. This is a full time position with a winter layoff and a spring recall.

**JOB SUMMARY**

Responsible for receiving and documenting complete and accurate order information from customers. Schedules all concrete orders to maximize service while minimizing non-productive time of equipment and personnel.

**EDUCATION AND/OR WORK EXPERIENCE REQUIREMENTS**

- High school diploma or general education degree (GED), or

- One to three months related experience and/or training, or

- Equivalent combination of education and experience.

- Knowledge of Spreadsheet software and Word Processing software.

**DUTIES AND/OR RESPONSIBILITIES**

- Answers the phone, by first identifying themselves with their name.

- Enters all the required information *(including date of delivery, delivery address and directions, type of mix, order quantity, slump, any special delivery/instructions or directions, start time, truck type, spacing, job site safety hazards, etc.)* directly into the Command dispatch system, while the customer is on the phone

- Ensure accuracy of delivery address.

- Answers customer questions and addresses concerns.

- Recommends and checks mix designs and concrete volumes when customers are unsure.

- Sells the customer on the most advantageous job start times, by utilizing the schedule demand graph to minimize the trucks and drivers called to work.

- Evaluates every possible alternative in order to meet the customer needs.

- Ensures the customer understands all relevant company policies such as for will-call orders, load limits, additional products, over amount ordered, extra charges, and driver responsibilities.

- Reaches consensus concerning actions to be taken regarding policies.

- Probes the customer for information, upcoming orders, and cut-off quantities so there are no surprises.

- Informs the customer of value added products that are available for his particular job.

- Reads the order back to the customer to verify that all the information is correct.

- Gives the customer their order number and asks if he or she can be of any other help before ending the phone call.

- Makes changes to future and current day orders with customers on the phone.

- Calls and informs the customer if a truck is going to be late to their job.

- Ensures the schedule is accurate and up to date, so others can rely on the display for decision making.

- Informs the Scheduler and Dispatchers of any special instructions or situations relevant to their job function.

- Sort tickets for filing, cash or prepaid.

- Print and keep records of mix design reports.

- Enter cement tickets into excel daily.

- Send email usage report to main office.

- Performs other duties as assigned.

Typical hours are M-F 7am-5pm and one Saturday per month.

**We consider applicants for all positions without regard to race, color, religion, gender, national origin, gender identity, disability, age, marital status, protected Veteran status, creed, status with regard to public assistance, sexual orientation, or any other protected category under applicable state/federal law. Applicants of diverse backgrounds are encouraged to apply.**

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**If you do not meet the minimum requirements for the position, your application will not be considered valid.**

**Applicants from foreign residents must demonstrate eligibility for a work visa or current employment authorization documents.**

**If you need help accessing this page or to complete your application, please contact Human Resources at (605) ###-#### or**