Real Estate Team Operations Manager - Max Rombakh, Windermere Real Estate : Job Details

Are you in the real estate industry and looking for an exciting new opportunity? The #1 broker in Washington State and Kirkland is looking for a new Operations Manager. The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with all team members, clients and business partners/vendors. The ideal candidate will have previous experience in the real estate industry.

Company Description

The #1 real estate broker in Kirkland and Washington State, is looking to welcome a new team member. Max Rombakh with Windermere Real Estate is leading the luxury real estate industry, representing the most distinguished residential properties to hit the market on the Eastside. Managing over 100 transactions/year and more than $1B in sales since 2004.

Role Description

Work with the best in the business in this full-time on-site role as Operations Manager at Max Rombakh, Windermere Real Estate in Kirkland, WA. The Operations Manager will be responsible for overseeing daily office operations, managing schedules, coordinating meetings, and handling administrative tasks to ensure the office runs smoothly. They will also be responsible for providing exceptional customer service, managing projects and requests from clients, coordinating appointments, and delivering a seamless client experience. Most importantly they will be responsible to ensure Max Rombakh is fully supported operationally so he can continue to grow and maintain the sales side of the business.

Objectives

• Manage listing prep work and lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation
• Coordinate internal and external resources and vendors to ensure that projects adhere to scope, schedule, and budget
• Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met
• Establish and maintain excellent relationships with clients and team, providing day-to-day contact on project status and changes
• Strategize, implement, and oversee processes for increased productivity and growth
• Ensure peak operations for Max Rombakh and the organization and implement preventive measures for potential issues
• Design daily operational programs that achieve organizational objectives
• Manage employee activities, providing suitable resources
• Establish and grow relationships with relevant partners
• Maintain plan for forecasting, targeting, and attaining sales
• Oversee visitors to the office and ensure a friendly, personal experience
• Implement policies and procedures, measure outcomes against standards, and improve operational flow
• Coordinate internal and external resources, and cultivate relationships with vendors
• Respond to requests and questions about office operations

Responsibilities

• Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
• Develop and maintain partnerships with third-party vendors
• Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan
• Supervise employee productivity and provide internal processes for improved efficiency while adhering to legal guidelines
• Work with Max Rombakh and management team to develop long-term strategic initiatives
• Ensure office efficiency by maintaining common areas, organizing procedures, handling correspondence, managing file systems including Dropbox files, and overseeing supplies and equipment
• Oversee day-to-day office activities as main point of contact in office for our team, clients and vendors
• Provide direct administrative support as needed, including scheduling appointments, meetings, and events; maintaining file systems; mailing and shipping packages; and updating contacts database and employee lists
• Oversee and maintain office equipment for uninterrupted function, identify needs and acquire supplies, and manage vendor relationships
• Manage all aspects of space/infrastructure planning (ex: moves, additions, changes to workstations) and provide answers, resources, and solutions when requested
• Establish and maintain business standards for accuracy, productivity and reliability
• Manage the daily functions of the business

Qualifications

• Bachelor's degree (or equivalent) in business, management, or related field
• 3+ years of experience in management and real estate
• Superior leadership skills, with focus on employee coaching and development, and problem-solving skills
• Strong time-management and people skills, high degree of flexibility, and excellent multitasking ability
• Excellent organizational skills, ability to multitask and prioritize tasks and most importantly a strong attention to detail
• Proficiency with office applications, and aptitude for learning new software and systems
• Ability to maintain confidentiality of company and client information
• Experience in developing and maintaining internal systems