Receiving Center Client Service Agent - State of New Mexico : Job Details

$16.91 - $25.37 Hourly $35,181 - $52,772 Annually This position is a Pay Band 40 Posting Details We are so pleased that you are interested in making an impact through our work at CYFD! The department thrives on dedicated, empathetic, and talented employees who ensure the well-being of the children and families in New Mexico by keeping them safe and healthy. By joining CYFD, you'll work to find the best ways to support families through difficult situations using community-based prevention and intervention programs. Employees have teammates and a committed leadership team to support them every day. We look forward to you joining us because caring for and supporting New Mexico's children and youth will take all of us. I know the department's mission is critical to improving the overall well-being of children in our state and, in turn, strengthening the future of New Mexico. THE RECEIVING CENTER OPERATES 24 HOURS A DAY, 7 DAYS A WEEK. WORK SCHEDULES MAY DIFFER THAN THE STANDARD 8 - 5 MONDAY THROUGH FRIDAY. OVERTIME MAY BE REQUIRED THIS JOB POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE. THIS POSTING WILL BE USED TO FILL MULTIPLE VACANCIES Why does the job exist? Incumbent will provide support services to clients which may include staying with children/youth in the Receiving Center, home visits, arranging appointments and transportation, entering data/notes into CYFD System, providing assistance to protective services workers and working on special client-related projects. Direct client interaction and some travel may be required. Ideal Candidate Experience as it relates to: •Working directly with Children, Youth, and their families; •Partner with Community Service providers as it relates to Children, and Youth; •Working with Youth in a school setting; •Determining eligibility for services that might be needed for the Children, Youth and Families; •Conduct and complete assessments of safety, risks, strengths, and family needs; •Developing Safety plans for the Children, Youth and Families; •Participate in multidisciplinary meetings; •Identify, provide, and/or arrange timely assessments/evaluations/ interviews; •Conduct medical case management activities for eligible clients. Minimum Qualification High School Diploma or Equivalency and three (3) months of experience as a home care worker, management of a home, or experience in providing social or rehabilitative services to clients in the community and/or in an institution. Substitutions Apply. See Substitution Table below. Substitution Table These combinations of education and experience qualify you for the position: Education Experience 1 High School Diploma or Equivalent AND # of months or years of experience specified in the minimum qualification 2 Associate's Degree AND Zero years of experience •Education and years of experience must be related to the purpose of the position. •If Minimum Qualification requires a specific number of semester hours in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours. Employment Requirements Pre-employment background investigation is required and is conditional pending results. Must possess and maintain a current and valid Driver's License. Working Conditions Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive phone and personal computer usage. Direct client interaction and some travel may be required. Work schedules may differ than the standard 8 - 5 Monday through Friday. Some overtime may also be required on occasion. Supplemental Information Benefits: Do you know what Total Compensation is? Click here Agency Contact Information: Sarah Horst, (505) ###-####. Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement. Bargaining Unit Position This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.