We're seeking a Receptionist Team Lead to join our team.
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunityAs a Receptionist Team Lead you will:
Consistently offer the highest level of personalized member customer service while maintaining a positive, enthusiastic and helpful attitude.Greet and welcome new fitness center members, assist with membership enrollment and front desk operations.Coordinate with Manager to ensure accurate payroll.Approve time of reception staff.Assist and provide information for financial tracking reports.Assist with accurate fitness center membership reports.Assist with the creation of staff schedules and staffing needs as they arise.Respond to Member's concerns, suggestions, and complaints in a timely, professional and consistent manner.Answer phone calls and assist callers or transfer to appropriate department/staff.Assist with creation and distribution of documents, newsletters, etc. to keep reception team informed of current and future operational needs and changes.Other duties as needed.The Ideal Candidate would have:
Minimum of a High School diploma obtained.Strong organizational skills and customer-service oriented approach.Knowledge of Google applications and Microsoft Office applications.Highly developed written and verbal communication skills.CPR/FA certifications within 90 days of hire.We are an equal opportunity employer and are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.
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