Receptionist/Front Desk Staff - Essen Medical Associates : Job Details

At Essen Health Care, we care for that!

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from womens health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Job Summary: Front Desk staff at Essen Healthcare, you will play a vital role as the first point of contact for our patients and visitors. Your primary responsibilities will include assisting patients, managing incoming calls to the facility, scheduling appointments, and maintaining an organized and welcoming environment. Additionally, you will collaborate with healthcare professionals to ensure smooth patient flow, collect, and update patient demographics accurately and handle administrative tasks efficiently. Effective communication, interpersonal and multitasking skills are essential for success in this role.

Responsibilities but not limited to:

• Welcome and assist patients as they arrive, creating a positive and friendly atmosphere.
• Address patient inquiries with professionalism and provide helpful information as needed.
• Contact patients to confirm upcoming appointments and provide necessary information.
• Efficiently manage patient check-in and check-out processes, ensuring accuracy in records.
• Facilitate the conversion of patient primary care providers as needed.
• Collect and process patient copayments accurately and efficiently.
• Provide patients with all discharge/check out orders, forms, and letters
• Check incoming supplies and schedule maintenance for office equipment.
• Ensure all administrative tasks, including Admin parcs, are completed in a timely manner.
• Assist patients with scheduling transportation as needed.
• Ensure the proper closure of all visits by the end of each day.
• Guide and help patients with primary care assignments as needed.

Required Qualifications:

• High School Diploma or General Education Degree (GED)
• Minimum 6 months of customer service experience
• Beginner-level proficiency in using Microsoft Office and Google Suite
• Familiarity with eCW is preferred.

Required Skills:

• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Familiarity with medical terminology and basic understanding of healthcare procedures
• Proficiency in using office software and electronic health record (EHR) systems.
• Strategic and creative thinking
• Solution-oriented mindset
• Open and welcoming to change.
• Comfortable working in group settings

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.