Receptionist - The Eliot at Troy : Job Details

Receptionist - Per Diem

Receptionist Overview: The Receptionist will provide general assistance and oversight to ensure high resident satisfaction and care; answer telephones; greet guests; respond to residents' requests and assist in coordination of services to residents; assist in providing services to residents, families and guests. Assist in creating a warm and welcoming environment.Receptionist Responsibilities:

• Welcome and check-in all guests to the facility
• Assist staff in providing and coordinating services to residents, families and guests.
• Answer telephone calls, direct calls appropriately, respond to call bells timely
• Assist residents and staff in solving problems if asked, include encouragement to participate in all that the facility offers.
• Create and maintain an environment for residents, families and guests that is customer-friendly and that values and respects the uniqueness of each individual.
• Oversee resident attendance at meal times
• Oversight of the Reception area for organization and compliance.
• Assist with coverage of the Reception area or other departments as needed.
• Sort and distribute mail to individuals mailboxes if needed.
• Engage with residents to ensure high level of satisfaction and bring any issues or concerns to the Administrator.
• Light cleaning in lobby, maintain presentable work station and front desk
• Carry out other duties as assigned by Management Team.
• Adhere to and carry out all policies and procedures.

• Excellent customer service skills, positive attitude
• Knowledge of or willingness and ability to learn phone systems and computer programs
• Enjoys working with elderly population
• Must be a team player
• Holidays and Weekends are included
• Reliable Transportation