RECEPTIONIST - UnityPoint Health : Job Details

Overview

UnityPoint Clinics

Experience Specialist/Receptionist

Physical Therapy - North Crossing

Monday - Friday, daytime hours

Full-Time plus Benefits

As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.

Why UnityPoint Health?

* Commitment to our Team - We've been named a Top 150 Place to Work in Healthcare 2022 by Becker's Healthcare for our commitment to our team members.

* Culture - At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

* Benefits - Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.

* Diversity, Equity and Inclusion Commitment - We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

* Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

* Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.

Responsibilities

RESPONSIBILITIES:

* Greets patients and visitors and obtains accurate information and signatures for office records

* Obtain signatures on all forms pertinent to the patient's current visit from the patient or family member who has authority to sign on behalf of the patient.

* Photo-copy & scan insurance cards and driver's licenses.

* Adhere to all confidentiality policies and procedures.

* Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.

* Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.

* Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.

* Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.

* Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.

* Open and / or closes the clinic following specific guidelines of the individual clinic.

* Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.

* Perform functions other than described due to extenuating circumstances.

* Other duties as assigned.

Qualifications

QUALIFICATIONS:

Education:

* High School Degree or Vocational School Graduate

Experience:

* Previous medical office experience preferred

* Strong customer service skills

* Excellent computer skills and abilities

* Ability to understand and apply guidelines, policies and procedures

* Strong personable skills to interact with physicians, health care team members, patients and support systems

* Effective communication skills

* Proficient in Microsoft Office

* Customer and patient focused

* Medical terminology/background a plus!

* Area of Interest: Patient Services;

* FTE/Hours per pay period: .9;

* Department: Physical Therapy- N Crossing;

* Shift: Monday - Friday, Daytime;

* Job ID: 155605;