Job Location : Cincinnati,OH, USA
RECEPTIONIST
OVERVIEW & PURPOSE
The receptionist will be responsible for answering incoming calls, directing calls to appropriate associates, screening calls, flow of correspondence, requisition of supplies as well as additional clerical duties. Provides general office support with a variety of clerical activities and related tasks.
ESSENTIAL FUNCTIONS
FRONT DESK
CALL CENTER - this may be added in as front desk training is mastered as needed.
COMPETENCIES
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibilities.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position works in an office environment. The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is rarely required to stand and walk, stoop, kneel, crouch, or crawl. The employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
POSITION TYPE & EXPECTED HOURS OF WORK
This is a full-time (40 hours per week), non-exempt position. Expected workdays and hours of work are Monday through Friday, 7:30 - 4:30 pm.
TRAVEL
No travel is expected for this position.
REQUIRED EDUCATION & EXPERIENCE
PREFERRED EDUCATION & EXPERIENCE
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EXPECTATIONS
Professionalism: Front desk receptionists are often the first point of contact for clients, visitors, and employees, so it's essential to maintain a professional demeanor at all times. This includes being polite, courteous, and well-groomed.
Excellent Communication Skills: Strong verbal and written communication skills are crucial for effectively interacting with people both in person and over the phone. Receptionists should be able to convey information clearly and accurately.
Customer Service Orientation: Providing excellent customer service is a key responsibility of a front desk receptionist. This involves being attentive to the needs of visitors, addressing inquiries or concerns promptly and courteously, and ensuring that guests have a positive experience.
Organization and Time Management: Front desk receptionists often juggle multiple tasks simultaneously, such as answering phones, scheduling appointments, managing inquiries, and handling administrative duties. Being organized and able to prioritize tasks efficiently is essential. If unsure of a priority, ask.
Problem-Solving Skills: Receptionists may encounter various challenges throughout their day, such as resolving scheduling conflicts, dealing with irate visitors, or troubleshooting technical issues. The ability to think quickly on their feet and find effective solutions is important.
Attention to Detail: Receptionists often handle important documents, appointments, and messages, so being meticulous and accurate in their work is essential to avoid errors and ensure that information is properly recorded and communicated.
Confidentiality and Discretion: Front desk receptionists may have access to sensitive information, so maintaining confidentiality and exercising discretion in handling confidential matters is crucial.
Teamwork and Collaboration: While receptionists may primarily work independently at the front desk, they also need to collaborate with other team members and departments, such as relaying messages or coordinating appointments.
Flexibility and Adaptability: Front desk receptionists may encounter unexpected situations or changes in workload, so being flexible and adaptable is important to handle these challenges effectively.
EQUAL OPPORTUNITY EMPLOYER
Modern Office Methods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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