RECEPTIONIST - Murphy Auto Group : Job Details

Job Description - Receptionist • Operate telephone, take telephone calls from companies, individuals, customers and suppliers • Transfer telephone calls to concerned departments and individuals • Send email messages to concerned departments and individuals if not available to receive calls • Ensure that information provided to callers is precise and within the boundaries set by company protocols • Make telephone calls to people upon instructions from company managers • Enquire as to the nature of incoming calls and exercise judgment to determine the importance of call • Make calls to employees/managers to determine if a particular employee/manager wants to take a phone call • Receive messages from callers and relay them to appropriate recipients • Report any problems or operating issues with telephone equipment • Perform minor troubleshooting activities on telephone equipment • Ensure that appropriate telephone equipment maintenance is scheduled or contact correct department for scheduling • Keep records of calls and record any calls that are deemed important by the company • Make sure that irate callers are dealt with in a polite and quick manner • Update directory information and provide relay services for people with hearing impairments • Perform filing, scanning and record keeping activities and ensure that work areas are kept clean and maintained • Other duties as assigned