Receptionist - Cavenaugh Auto Group : Job Details

SUMMARY Intercepts and routes incoming calls, takes thorough messages, and provides basic information to callers in a courteous and professional manner. ESSENTIAL DUTIES include the following. Other duties may be assigned. Operates a multi-line phone system. Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone. Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding. Takes detailed messages when call cannot be completed including caller's name, telephone number, time of call, and information requested, and delivers to appropriate party in a timely manner. Screens incoming calls as requested by managers. Develops knowledge of basic dealership information in order to respond to callers who have general inquiries. Maintains professional appearance and neat work area. Post all reconditioning and work to vehicle inventory. Assigns all stock numbers to new and used vehicles purchased. Notifies manager of any problems with the phone system. Updates and distributes dealership phone directory as needed. Performs clerical duties as assigned. Requirements: Must have a valid driver's license, pass a background check and drug screen.