Receptionist - Clarity : Job Details

Job Type Part-time Description About Us: Clarity of Central Indiana exists to compassionately offer help, healing, and hope to our communities to know You Matter. We are focused on helping every individual through holistic prevention, intervention, and restoration care, including pregnancy services, ultrasounds, STI testing, counseling, resources, care groups, school education, women's health care, and parenting courses - all at no cost to those we serve. Job Title: Receptionist Department: Client Services Location: Columbus, Indiana Status: Part-time / 24 hours per week Position Objective: We are seeking a dedicated and friendly Receptionist to join our team. The Receptionist will be the first point of contact for individuals visiting the center, providing exceptional customer service and administrative support. Responsibilities include greeting clients, scheduling appointments, and handling inquiries via phone, email, and in person. The ideal candidate should have excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Responsibilities:

• Greet clients and visitors in a professional and courteous manner.
• Answer phone calls, schedule appointments, and manage the appointment calendar efficiently.
• Check-in clients upon arrival and update records as necessary.
• Provide clients with necessary forms and paperwork, ensuring completion and accuracy.
• Maintain cleanliness and organization of the reception area.
• Assist with administrative tasks such as filing, and scanning documents.
• Respond to patient inquiries in person, over the phone, and via email promptly and professionally.
• Coordinate with staff to ensure smooth client flow and resolve any scheduling conflicts.
• Follow HIPAA guidelines to maintain client confidentiality and privacy.
• Assist with other duties as assigned by Center Director.

Requirements Qualifications:

• Associate Degree in Business Administration or Human Services
• Previous experience as a receptionist or in a customer service role preferred.
• Friendly and professional demeanor
• Proficiency in computer skills, including Microsoft Office Suite (Word, Excel, Outlook).
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail and accuracy.

Company-Wide Performance Standards for Success

• Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord
• Agree with and be willing to uphold the Statement of Principle, Statement of Faith and policies of Clarity
• Consistently and constructively projects the mission and vision of the company.
• Creates a work environment that makes co-workers feel appreciated and accepted, and discourages actions that make coworkers feel merely tolerated.

My commitment to Clarity's You Matter includes my responsibility to:

• Act when it is appropriate by addressing inappropriate behaviors
• Act as a positive role model by respecting & honoring differences
• Think Inclusively not Exclusively or Special
• Ability to communicate with others, to assimilate and understand information, to make sound decisions in a manner consistent with the essential job functions. Ability to clearly communicate with clients and coworkers.
• Ability to provide exemplary service to clients and coworkers.
• Adaptable to changes in work environment, schedule, and job requirements. Reliable in relation to punctuality, attendance, and willingness to help others. Able to multi-task and present work that is organized, accurate, detailed and timely.
• Ability to recognize problems with clients and coworkers, exercise sound judgment, and arrive at logical conclusions that have Clarity's best interest in mind.
• Holds company and client information in the strictest confidence and performs work in accordance with all government laws, regulations, ordinances, and court rulings in those jurisdictions in which the company operates.
• Demonstrates accuracy and thoroughness. Brings any problems regarding systems and/or procedures to the attention of Management. Employees are encouraged to recommend ideas for the improvement of their department and position that are consistent with Clarity's strategic objective.
• Respects fellow coworker's time, space, and need for concentration. Socializing and interruptions must not impede workflow.
• Performs other duties as deemed necessary by management to achieve the strategic objectives of Clarity

Essential Physical Requirements and Work Environment

• Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include: sitting, standing, or walking for extended periods of time; operating office equipment; and lifting up to 20 pounds.
• Visual Acuity; ability to see and hear within normal parameters, must use hands and fingers to use keyboard and mouse; operate equipment or controls; reach above shoulder heights, below the waist; or lift to file documents or store materials throughout the work day. Proper lifting techniques required.

Salary Description 13.00-15.00