Receptionist PRN - Aztec Healthcare : Job Details

Job Type: PRN Your Job Summary The Receptionist will be responsible for interpreting company policies, and employment law. Principal Responsibilities • Meets and greets all visitors to facility. • Resolves customer requests, questions and complaints; provides information to improve customer service. • Serves as liaison between residents and other departments. • Conducts inquiries on customer satisfaction; reports information using recommended tools and forms. • Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved • Serves as role model to foster superb customer service. • Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies. Qualifications • Highschool Diploma required. • Proficiency with Microsoft office: Word, Excel and Outlook. • Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.