Recipient Rights Specialist - Macomb County Michigan : Job Details

CLASSIFICATION TITLE: Recipient Rights Specialist SALARY: $63,999.47 - $82,777.96 DEPARTMENT: Community Mental Health Opening Date: 01/07/2025 Closing Date: 01/22/2025 12:00 a.m. FLSA STATUS: Non-exempt - Overtime pursuant to Human Resources and Labor Relations Policy EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period GENERAL SUMMARY Under direction, investigates violations of code-protected rights. Maintains accurate records and acts to resolve disputes related to violations. Provides recipient rights in-service training to staff and contract agencies. Conducts investigations and site visits during non-traditional work hours. Reviews critical incident reports for rights violations. Provides guidance and education to recipients and their families on their rights and self-advocacy. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Investigates violation complaints and ensures appropriate investigative procedures are followed. Conducts interviews and field investigations to gather information concerning violations of code-protected rights. Examines records and documents to establish facts and ensure data authenticity. Maintains accurate records and Board required documentation. Monitors critical incident reports for possible rights violations. Files appeals on the behalf of recipients or provides assistance with the appeal process. Conducts annual site reviews for compliance. Recommends remedial actions if violations of rights have occurred. Assists in coordinating investigations with other human service agencies or legal entities. Assists contract agencies in ensuring compliance with laws and regulations. Presents information on mental health services and the rights of recipients to families who receive services. Provides referrals for issues or complaints that do not fall under the jurisdiction of the Office of Recipient Rights. Performs related duties as assigned. QUALIFICATIONS: Required Education and Experience

• Bachelor's degree in Criminal Justice, Human Services, Public Relations, Business Administration, or a directly related field from an accredited college or university
• Two (2) years of experience in human services or a directly related field

Preferred Education and Experience

• Experience conducting investigations in a mental health setting
• Experience conducting training

Required Licenses or Certifications

• Possession of a valid Michigan driver's license and operable, insured automobile for authorized travel

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES: Knowledge of:

• Laws and regulations that affect health care systems
• Community mental health resources
• Michigan Mental Health Code
• Microsoft Office including word processing and spreadsheet programs

Skill in:

• Using good professional judgment and initiative
• Managing timelines and project deadlines
• Providing excellent customer service

Ability to:

• Collaborative: Approaches all situations with a teamwork and solution focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate. Examples include participation in internal and external committees, subcommittees, process improvement groups or other multi-organizational initiatives
• Accountable: Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily
• Respectful: Treats people with dignity while honoring individual differences demonstrated through use of positive and encouraging statements and/or interactions to, about and/or with colleagues and persons served. Evidenced by supervisor observation, feedback from other department staff and leadership
• Work in an environment which embraces the county's Dignity Campaign
• Effectively speak, write and understand the English language
• Effectively speak, write and understand a language other than English is preferred
• Understand and carry out oral and/or written instructions
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information and professional boundaries
• Work independently

WORK ENVIRONMENT/CONDITIONS: The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job. N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously Work Environment Office or similar indoor environment: F/C Outdoor environment: N/S Street environment (near moving traffic): N/S Construction site: N/S Confined space: N/S Exposures Individuals who are hostile or irate: O Individuals with known violent backgrounds: O Extreme cold (below 32 degrees): N/S Extreme heat (above 100 degrees): N/S Communicable diseases: N/S Moving mechanical parts: N/S Fumes or airborne particles: N/S Toxic or caustic chemicals, substances, or waste: N/S Loud noises (85+ decibels): N/S Blood Borne Pathogens: N/S PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously Demand: Balancing on even or uneven surfaces/ground: F/C Bending (forward or backward bending at the waist): F/C Climbing up or down stairs, ladders, scaffolding and platforms: N/S Crawling (moving about on hands and knees). Inspecting in confined spaces: N/S Digging: N/S Driving on sealed and unsealed roads: O Grasping, gripping, holding, clasping with fingers or hands: F/C Kneeling to work at low levels: O Manual Dexterity (fine finger movements i.e., keyboard operating, writing): F/C Lift/Carry/Move objects from one level/position to another (covered by the items below): Up to 10 pounds: O 11-24 pounds: N/S 25-34 pounds: N/S 35-50 pounds: N/S 51-74 pounds: N/S 75-99 pounds: N/S Over 100 pounds: N/S Push/Pull objects away from or towards the body: O Reaching overhead (arms raised above the shoulder) or forward reaching (arms extended): O Sitting in a seated position during the task performance: F/C Standing in an upright position without movement: F/C Walking considerable distances in the facility on multiple surfaces: F/C Running considerable distances in the facility on multiple surfaces: N/S GENERAL REQUIREMENTS AND DISCLAIMERS: Complies with P.A. 390, as amended, known as the State's Emergency Management Act and the County's Emergency Management resolution as well as all related plans, policies and procedures covered by those statutes. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations. GRANT OR EXTERNALLY FUNDED POSITION -This position will continue only if sufficient grant or external funds are provided.