Reconnections Lead - The Providencia Group : Job Details

TITLE: Reconnections Lead - Migrant Processing Day CenterLOCATION: San Diego, CAAbout UsThe Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.About The TeamWe are problem solvers working with leading agencies and organizations to help them address many of today's most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.What you'll be part of - TPG CultureAt TPG, we expect incredible tangible results. TPG professionals play a unique role in delivering these results. We reach across disciplines and borders to serve our global organization. We provide a roadmap for focusing on people, our work, and continuous improvement. We see people as people, take care of each other, commit to the mission, move quickly and bravely, get better every day, and seek truth. We are the backbone of TPG. About the Role: The Reconnections Lead provides direct supervision over Facility Specialist personnel who are responsible for coordinating travel requests and itineraries for migrant guests within the Migrant Processing Day Center. The San Diego Migrant Processing Day Center (MPDC) provides travel coordination services to asylum seekers as well as essential support services. Must have great communication skills and be fully bilingual in English / Spanish. Must be able to work in a high-speed and diverse environment. Comfortable dealing with ambiguity. Must maintain a respectful relationship with the guests and provide a high level of responsiveness and social awareness.Responsibilities include, but are not limited to:

• Ensure sufficient staff are assigned to the Reconnections area based on daily volume of guests entering the facility
• Ensure staff have access to the system of record for travel requests
• Ensure guests have the required identification needed for the specific type of travel they will utilize (flights, buses, trains, etc.)
• Ensure family units requiring travel are booked as family units
• Collect all required information needed to book travel such as type of travel and date of travel
• Ensure each guest receives their confirmed itineraries and are able to ask questions as needed
• Coordinate with the Transportation Manager and team for local transportation, transportation times to major hubs (airport, bus terminal, etc.)
• Notify Site Leads of staffing needs, callouts, need for coverage or other staffing issues
• Greet residents/guests into the facility and provide arrival general information
• Communicate necessary information to the facility guests as they arrive
• Assist and offer support to facility guests such as and not limited to medical and travel assistance
• Communicate the available community resources and aides
• Assist with intake, crowd control, facility process flows, transportation schedules, etc.
• Ability to maintain guest privacy by not providing any information about their stay or confirming any of the guest's identification
• Ability to maintain and establish rapport with guests
• Comfortable with high volume operations with multi levels of complexity

Minimum Requirements

• High school diploma
• 1 year experience working with migrant populations, emergency response or other work related to working with vulnerable populations
• 1-year supervisory experience in similar operation
• 1 year of supervisory experience in similar operations
• Bilingual in English / Spanish

Work EnvironmentThis role is onsite in the San Diego area at a Migrant Processing Day Center. Tasks/assignments are dynamic and will change based on needs and resource availability, meaning this role is expected to provide additional administrative support, including the completion of data entry and other duties, as needed.Work ScheduleThis is a full-time position requiring 40 hours per week, which typically requires shifts during operating hours. Shifts are dependent on the position and needs of the operation. Personnel supporting this operation will be provided with a set schedule. Hours may vary depending on needs and may at times include travel, evenings, or weekends to meet specific project requirements.Condition of employment:

• Complete a rigorous culture and competency testing process
• Complete a Drug Test
• Must be at least 21 years of age
• A valid US Driver's license
• Ability to obtain a Public Trust Clearance Tier 2

Security Clearance Requirements:

• Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.
• Must be a U.S Citizen or Permanent Resident
• Residency requirement - 3 consecutive years in the last 5 years.

Physical Demands To perform the essential functions of the job, qualified candidates must be able to perform the following: reaching, grasping, hearing/listening, seeing/observing, mobility to sit for extended periods of time, carry, load and unload luggage up to 50lbs. Ability to stand and walk for extended periods. Required to push/pull objects occasionally/frequently. May be required to work in various environmental conditions, including exposure to heat/cold/noise. Position does require the ability to read written documentation from a computer screen throughout the workday.Pay: $22 per hourFor more information about the company please visit our website at Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.TPG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.If you require accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquires to [email protected]