Records Clerk, Student Services - Fayetteville Technical Community College : Job Details

Position Information

Position Title Records Clerk, Student Services Announcement Summary

Fayetteville Technical Community College is seeking qualified applicants for this full-time position. The ability to effectively work in a fast paced environment, handle multiple tasks, resolve student issues and work well with others is critical to experiencing success in this position. Expertise in effectively communicating information and providing excellent customer service are essential. Qualified candidates will possess excellent computer skills, demonstrate evidence of flexible work experiences and a willingness to change; be open-minded, fair, and possess the ability to see multiple perspectives; be willing to take risks and accept responsibility for professional and personal growth.

We offer a valuable benefits package that includes the following:

NC State Health Plan

NC State Retirement Plan

Paid Leave

Paid Holidays

Cafeteria Plan (IRS Code Section 125)

Educational Benefits

Longevity

TRICARE Supplement Benefits

Full-time employee benefits.

Duties

The successful candidate will:

* Participate in front counter and call center activities providing information to students in person and by phone.

* Perform duties in a manner that represents exemplary customer service both to the general public as well as College staff and faculty.

* Participate in student admissions enrollment process and registration activities, provide information and assistance to students regarding the admissions process, registration process, graduation process, residency issues, forms, deadlines, and requirements.

* Participate in researching complex problems and discrepancies in records.

* Inform and clearly explain College policies and procedures to students, staff, faculty, and general public.

* Respond to difficult requests for information and act as liaison to other College departments and divisions.

* Perform special projects and assignments as needed.

* Provide quality customer service to students, faculty, and staff.

* Perform other related duties as assigned.

Minimum Qualifications

High School Diploma, including or supplemented by experience in specialized clerical and office procedures and/or course work; or equivalent and one year of general clerical experience.

Communication skills, both oral and written, are necessary. Must have expert efficiency in Microsoft Office (Excel and Word).

Preferred Requirements

An Associate Degree and two years of customer service experience or front office duties and general clerical experience.

Full or Part Time Full Time College Pay Scale Minimum starting salary $34,812 annually Number of Months 12 Employee Benefits Posting Number S81-24

Posting Detail Information

EEO Statement

The Fayetteville Technical Community College is an Equal Opportunity Educational Institution/Employer.

Close Date 11/20/2024 Open Until Filled No Special Instructions to Applicants

Screening of applications will begin immediately, with an anticipated hire date of November 15, 2024.

NOTE: All applicants under consideration for employment at Fayetteville Technical Community College will be required to complete a consent form that allows FTCC to conduct a criminal background check on your behalf so that you may be considered further for the position for which you have applied.

Three (3) Professional References Are Required.