RECORDS TECHNICIAN - STATE OF FLORIDA : Job Details

Requisition No: 847008 Agency: Department of Health Working Title: RECORDS TECHNICIAN - 64057636 Pay Plan: Career Service Position Number: 64057636 Salary: $34,398.00 - $37,837.80 Posting Closing Date: 02/24/2025 Total Compensation Estimator Tool DEPARTMENT OF HEALTH - HILLSBOROUGH VITAL STATISTICS RECORDS TECHNICIAN 3030 MLK Jr BLVD in Tampa Thank you for your interest in career opportunities with the Florida Department of Health - Hillsborough County. If you're looking to build a great career in public health - you've come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join this team and make the Florida Department of Health - Hillsborough County your employer of choice. The Department of Health's mission is to protect, promote and improve the health of all people in Florida through integrated state, county, and community efforts. Join an amazing company culture that values employee growth and development at the Florida Department of Health. Professional development is highly encouraged and supported within our organization through opportunities for mentorships and educational and skills training. From the moment you are hired, you can begin to grow as a professional and a leader, through strategic planning, internal committees, and project engagement. There are also many opportunities for continuing education at no cost to the employee. If you are looking to further your education through a college degree, the Florida Department of Health can help with our tuition reimbursement program. We offer an inspiring and encouraging atmosphere to support you while you work with us. The Florida Department of Health is responsible for the health and safety of all citizens and visitors to the state. As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose and investigate health problems, and mobilize local communities to address health-related issues. The Florida Department of Health develops policies and plans that support health goals, enforce laws and regulations that protect the health of all residents and visitors, and link people to needed health care services. The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations. Records Technician This is an administrative position within the Vital Statistics Office that works under the supervision of the Deputy Registrar (Records Specialist) of the Florida Department of Health-Hillsborough County (FDOH-HC). The incumbent in this position issues birth and death certificates, processes orders, and receives & reconciles payments. Responsibilities include:

• Assists the general public with correctly completing vital records applications in accordance with laws, rules and regulations. Enters all information pertaining to the registrant and the applicant in the e-vitals system before issuing certified copies of certificates.

• Collects and posts cash, credit/debit cards, checks, and money orders received to the e-vitals system and issues a receipt to customers. At the end of each day, counts monies received, closes credit card terminal, and reconciles payments received.

• Tracks all Safety Paper used daily and verifies that no sheets are missing.

• Reports all discrepancies in payments and/or Safety Paper to supervisor immediately.

• Audits assigned Tax Collector sites twice daily and at the end of each month.

• Processes requests for birth/death certificates made via VitalChek (online orders), Mail & Fax.

• Answers telephone inquiries in a prompt and professional manner regarding birth/death certificates. Provides information on obtaining records from other states, laws regarding adoptions, amending records, paternity issues, etc.

• Performs other related work upon request. This includes traveling to any Florida Department of Health in Hillsborough County Vital Statistics office to assist with staffing, as needed.

Minimum Qualifications:

• 5 years of customer service experience.
• 3 years of data entry in records management.
• 2 years of cashiering and money handling experience.
• A valid Florida driver's license.

Preferred Qualifications:

• Knowledge of Birth or Death records.
• 3 years of working with or providing services to the general public.
• 3 years of dealing with sensitive records

Required Knowledge, Skills and Abilities:

• Ability to operate commonly used office equipment such as computers, printers, and paper shredder.
• Ability to use Microsoft Office products (Outlook, Word, Excel, Access).
• Ability to perform computer data entry.
• Ability to handle money, make change, process credit/debit cards, and balance daily transactions against reports.
• Skilled in providing customer service, both face-to-face and over the phone.
• Knowledge of general office procedures and practices.
• Knowledge of correct grammar usage.
• Ability to prepare reports and correspondence.
• Ability to follow instructions and ensure confidentiality.
• Ability to follow laws pertaining to the processing of birth and death certificates.
• Ability to file and alphabetize correctly.

Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: I nnovation: We search for creative solutions and manage resources wisely. C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work: 3030 MLK Jr. Blvd in Tampa The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts.
• Public Health and Nursing Loan Forgiveness Program
• Tuition waivers for State Universities/Community Colleges.
• And more!
• For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-###-####). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. If there are any problems applying online, please call People First Staffing Administration: (877) ###-####. Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) ###-####. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-###-####). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location: