Recruitment & Retention Specialist, Workforce Development, 2 part-time positions - Springfield Technical Community College : Job Details

Category: Other Subscribe: Department: Workforce Development Locations: Springfield, MA Posted: May 18, 2023 Closes: Open Until Filled Type: Part-time Position ID: 162578 About Springfield Technical Community College :

Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequalled in the state. Digital Multimedia, IT Security, Nursing, Robotics, Sonography, Mechanical Engineering Technology (Advance Manufacturing) and dozens of other career programs produce potential employees each year. STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 6,500, evening, weekend and online students, STCC is a vibrant campus rich in diversity and justifiably proud of our designation as a Hispanic Serving Institution. Respect, is one of the Core Values of the College and we strive to nurture mutual respect among faculty, staff and students. With respect, we embrace differences to create an inclusive environment for all. Together, we support students as they transform their lives through intellectual, cultural, and economic engagement while becoming thoughtful, committed and socially responsible graduates.

Job Description:

The Division of Workforce Development is currently seeking to fill a part-time position of Recruitment & Retention Specialist. The Recruiter will represent the Division and STCC both on and off-campus, to prospective students, parents, community agencies, and a variety of other individuals or organizations. This individual will be responsible for attending various recruitment events, organizing and conducting information sessions, meeting one-on-one with potential students, providing information regarding workforce training opportunities and ensuring program enrollment targets are met.

The Recruiter must have an understanding of and commitment to the mission of supporting students and transforming lives. Candidates must be very comfortable working with ethnically diverse populations. Candidates who are bilingual in Spanish / English are strongly preferred. Has experience making enthusiastic public group presentations. The ability to work flexible and/or extended hours including weekends is required. Individuals who are team-oriented, energetic, focused on details, data-driven, have strong organizational skills, and are comfortable in a fast-paced environment that places a high premium on customer service are desired.

RESPONSIBILITIES:

* Develops outreach and recruitment plans with program staff and referral agencies.

* Works effectively as part of a team involving multiple agencies and businesses.

* Works with other program staff to recruit, screen and support candidates for the programs.

* Practices consistent outreach to community-based organizations to provide updated, real-time information about the training programs.

* Builds and maintains close relationships with community organizations to promote the program and increase enrollment.

* Creates and maintains a shared stakeholders list to be used for recruitment and outreach.

* Understands, maintains and improves guidelines by writing, updating, and recommending changes to recruitment criteria, policies, and procedures.

* Collaborates with the marketing department to promote programs by preparing and providing informational brochures; writing and placing advertisements; delivering flyers.

* Answers questions in person, follows up with phone calls and responds to emails on a timely manner.

* Obtains applicant information, requests completed applications and verifies student information and clarifies enrollment process and student information; explains enrollment criteria to prospective students and community organizations or agencies.

* Creates and maintains a waitlist, performs data entry for waitlist students, collects data about students' needs and assists them in meeting their needs.

* Conducts Information Sessions, Orientation Sessions, Assessment sessions, attends and / or hosts recruitment events.

* Refers students to other programs or services as needed.

* Conducts exit interviews and follow-up calls to track post-secondary and employment opportunities and provide support to students as needed.

* Resolves student dissatisfaction by investigating concerns; recommending changes in services, policies, and procedures.

* Prepares reports by collecting, analyzing, and summarizing student enrollment data and trends.

* Follows policies, procedures, and regulations.

* Protects the reputation of the organization and keeps information confidential.

* Keeps equipment operating by following operating instructions; calling for repairs as needed.

* Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.

* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

* Other related duties as assigned by the direct supervisor.

Requirements:

* High School Diplomat (Associate's degree preferred) and a minimum of 3 years or equivalent work experience; documented experience involving student recruitment & retention and Adult Education, counseling/advisement; or an equivalent combination of training and experience.

* Must have a valid driver's license and be willing to travel within the Greater Springfield area.

* Proficient use of modern office practices, procedures, equipment, computer applications, including Microsoft Office, Google Workspace applications, and project management tools.

* Ability to multitask, keep the work well organized, and actively listen.

* Demonstrated ability to track, analyze and assess data for reporting purposes.

* Possess strong ties and connections to Springfield and surrounding area organizations.

* Excellent verbal and written communication skills (Bilingual in English/Spanish preferred).

* Good interpersonal skills using tact, patience and courtesy.

* High energy team player who contributes to creating a safe & welcoming learning and working environment.

* Experience working with culturally diverse groups, preferable in an academic setting.

* Strong commitment to anti-racism, diversity, equity, and inclusion, and removing barriers to education.

* Commitment to the Mission and values of STCC.

EQUIVALENCY STATEMENT:

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Additional Information:

Salary: $25.00 Per Hour/ up to 18.5 hours per week. 2 Part Time positions available.

Benefits: No

Grant Funded: Yes

Closing Date: Open Until Filled

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.

INFORMATION AWARENESS SECURITY TRAINING:

Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

Application Instructions:

All available positions are located at: www.stcc.edu/about-stcc/employment which applicants must apply online by submitting a cover letter, resume and three (3) professional references.

Cover letter must demonstrate how your education and experience qualifies you for this position.

PRE-EMPLOYMENT DETAILS:

STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.

POLICY STATEMENT ON AFFIRMATIVE ACTION, EQUAL OPPORTUNITY & DIVERSITY

Springfield Technical Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's for Affirmative Action and/or Title IX Coordinator, Kathryn C. Senie, Ed.D, J.D. at 413.###.#### or via email at [email protected], the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Springfield Technical Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

EQUAL OPPORTUNITY STATEMENT

STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.

URL: www.stcc.edu