Referral Intake Specialist - Hospice of Michigan : Job Details

The Referral Intake Specialist serves as the first contact/voice of the organization, for those seeking hospice care. Their communication must be courteous, professional, and knowledgeable of the specifics of hospice care as well as the broader scope of the organization in its entirety. The Referral Intake Specialists, working within the Contact Center, is the front door for patient care within our organization and must exemplify our mission of Every Person, Every Time , in everything they do. Essential Functions: Processes all referrals coming into the organization via phone, fax, email and extended care information network (ECIN). Provides to callers/customer the welcoming, supportive environment within each contact, from an organization fully prepared to respond to their needs, both routine and those critical in nature. Proactively responds to crisis calls, taking appropriate action to resolve the situation for a positive outcome. Responsible for accurate data entry of referrals, an...Intake, Specialist, Business Operations, Healthcare, Patient