Regional Account Representative - Medelite : Job Details

About MEDELITE:

Since 2011, MedElite has been dedicated to improving the standard of care in skilled nursing and long-term care facilities nationwide. We implement a data-driven, treat in place model that enhances resident health outcomes while saving valuable time and resources for our partner organizations. By managing a network of advanced practice providers and specialty clinicians, we deliver high-quality, proactive care directly to the bedside. Our passion for positively impacting the lives of residents, administrators and healthcare professionals drives our commitment to continuously innovate and redefine senior care across the country.

Position Details:

The Regional Account Representative at MedElite plays a crucial role and is responsible for building and maintaining strong relationships with healthcare providers and partner facilities. This role involves strategic collaboration to ensure effective communication, address concerns, and promote partnerships that align with MedElite's mission and values.

Responsibilities:

• Cultivate and maintain strong relationships with key stakeholders at our partner healthcare facilities.
• Maintain positive relationships with clinical providers, physicians, and medical groups
• Serve as the primary point of contact between MedElite and providers/external facilities addressing concerns, and ensuring a smooth communication.
• Collaborate with internal teams to ensure seamless integration and alignment of services with external partners/providers, escalating issues as necessary with the appropriate stakeholders.
• Proactively identify and address any issues or challenges that may arise in the relationship with external facilities.
• Work collaboratively to find mutually beneficial solutions to enhance the overall partnership.
• Analyze data related to facility relations, identify trends, and provide insights to management for strategic decision-making.
• Generate regular reports on key performance indicators and other relevant metrics.
• Monitor and manage provider contracts, addressing any issues and ensuring compliance.
• Address and resolve any concerns or issues raised by clinical providers promptly and professionally.

Qualifications:

• Proven experience in healthcare facility relations, business development, or a related role
• Bachelor's degree in Healthcare Administration, Business, or a related field; Master's degree a plus
• Excellent interpersonal and communication skills
• Ability to analyze data and use it to inform decision-making
• Experience with project management-related responsibilities in a fast paced environment
• Previous customer service experience, or demonstrated customer service ability
• Negotiation and problem-solving abilities
• Knowledge of healthcare industry regulations and compliance
• Self-motivated, proactive, and able to work independently

Benefits:

• Health
• Dental
• Vision
• 401k Plan
• Company Sponsored Life Insurance
• Short and Long term Disability
• Paid Time Off
• Commuter Benefits

Salary Range $60,000 - $70,000

EEO/AAP Statement: MedElite is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. MedElite is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.