Regional Head of Ocean Freight Operations - DHL Express : Job Details

Job Title: Regional Head of Ocean Freight Operations Americas

Job Location: Miami, FL

Description

The Regional Head of Ocean Freight Operations Americas is responsible for leading the Regional OFR Operations organization to adopt and integrate the global OFR standard processes within the region, providing strategic guidance, supporting countries with process analysis and feedback, developing improvement roadmaps, ensuring compliance with regulations, and fostering a culture of collaboration and change management.

Furthermore, the role is responsible for contributing regional insights to the global OFR standard development, identifying and implementing process improvements to reduce costs, errors, and enhance product/service quality, leading projects to boost efficiency, revenue, and profitability, and ensuring effective communication and coordination between regional, global, and country stakeholders.

Main responsibilities

• Strategic Process Design, Optimization, and Solution Delivery: Implement and execute strategic plans to design, optimize, and deliver regional processes and solutions, ensuring alignment with global standards, regional organizational objectives, and market demands.
• Standardization and Harmonization: Drive the standardization and harmonization of business processes within the region, ensuring consistency and efficiency, focusing on end-to-end processes, roles and responsibilities, process documentation, workflow, training materials, GSC services, and reporting.
• Continuous Improvement Initiatives: Identify and oversee continuous improvement initiatives within the region to enhance operational efficiency, quality, reduce waste, and improve overall performance and customer satisfaction.
• Change Management: Champion a culture of change and innovation within the regional operations, implementing effective change management practices to facilitate process improvements.
• Performance Management: Drive performance improvement in line with global metrics and key performance indicators (KPIs).
• Collaborate with regional cross-functional teams and key stakeholders, including carriers, data providers, customers, and internal teams, to drive process improvement initiatives and ensure successful solution delivery aligned with both regional and global organizational objectives.
• Training and Development: Provide training and development opportunities for regional team members to enhance their process optimization skills and foster a culture of process excellence.
• Technology Integration: Work closely with regional IT teams to integrate technology solutions that support process optimization and automation initiatives within the region.
• Customer Satisfaction Enhancement: Ensure that regional process optimization efforts prioritize customer satisfaction and contribute to an improved overall customer experience.
• Compliance Oversight: Ensure adherence to legal and company regulations by monitoring and enforcing compliance measures throughout the regional solution delivery process.
• Risk Management: Identify and mitigate potential risks associated with solution delivery, ensuring business continuity and resilience within the region.
• Lead a team consisting of multiple managers/senior experts who exercise latitude and independence in assignments.
• Develop short to long-term (1-5 years) plans for optimizing the organization, function, or job-family and the talent required to execute strategies; ensure succession planning for key roles.

Required skills

• Strategic leadership in operational excellence.
• Establish and implement operational excellence strategies that have short to mid-term (1-5 years) impact on business results in alignment with OFR Global Target Operating model and overall business strategy.
• Strong stakeholder management capabilities with various stakeholder levels to ensure alignment and support for process excellence agenda and effectively manage change.
• Ability to drive a common operational excellence agenda within the region.
• Ability to develop a strong and high performing regional operation team.
• Ability to coach and develop direct reports in line with DPDHL Leadership Attributes.
• Ability to lead broad-scope transformation programs on a regional level - from planning to execution.
• Extensive knowledge of the ocean freight end-to-end processes and system landscape.

Other requirements

• Master's Degree or equivalent experience.
• Must be able to travel internationally ca. 20%.
• Min. 8 years of experience in the OFR forwarding industry.
• Used to work in a multinational environment and in a large corporation.
• Seasoned leader with a successful track record.

Benefits: (All non-union employees)

• Total Compensation Package: We offer a competitive base salary.
• 401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement.
• Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group's success as shareholders.
• Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.
• Vision: Optional coverage for eye exams, frames, and contact lenses.
• Dental: Optional coverage for preventative, major, and basic dental services.
• Holiday / Paid Time Off: The company provides paid time off for 7 major holidays each calendar year (New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), plus 8 floating holidays, and accrued vacation days.

Why join DHL Global Forwarding?

We are part of the DHL Group, the world's leading logistics provider with operations in over 220 countries.

DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS TOP EMPLOYER AND A GREAT PLACE TO WORK!

WHY DOES THIS MATTER TO YOU?

• It means that when you partner with DHL Global Forwarding you're working with an ethical and socially responsible company.
• We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.
• And that's why external organizations have granted us different accolades for our people practices.

Our Vision: The Logistics Company for the World

Our Mission: Excellence. Simply Delivered.

Our Purpose: We connect people, improving their lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

At DHL Global Forwarding we cultivate a culture that values both respect and results, placing a strong emphasis on fostering a diverse and inclusive workforce.

DHL Global Forwarding is an equal opportunity employer.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

About DHL Global Forwarding (DGF):

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions, and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.