Regional Operations Manager - Milestone Technologies : Job Details

Milestone Technologies is seeking a Regional Operations Manager to collaborate with the client operations management team and deliver a best-in-class service. In this role, you will be tasked with recommending improvements to systems and processes, identifying areas for service enhancement, and optimizing resource utilization.Responsibilities•Partnering with client operations management teams to achieve a best-in-class service•Recommending improvements to systems and processes to identify areas for service enhancement and optimize resource utilization•Business Intelligence and Analytics: Performing ad-hoc analysis and regular business reviews to support decision-making. Collaborating with the client to enhance data systems and develop new reporting methods for improved business visibility•People Management: Leading, motivating, inspiring, and encouraging both your own and cross-functional teams across various services•Project Management: Collaborating on cross-functional operational initiatives, identifying process and system gaps, and partnering with Milestone and client operations and capacity planning teams to drive business resultsService Management:•Service Level Reporting•Service Risk Management & Escalation•Operational Improvement Planning•Global Operations Manager Collaboration•Program Management•Data Security and Component Handling Best Practices•Operational Health & Safety Program Collaboration•Process development for delivering services to scope specifications & best practice Client Relationship ManagementResource Management:•Quarterly resource forecasting per site per region•Partnering with recruiters on job requisition specifications and candidate qualification specifications•Partnering with recruiting on open resourcing requirements and ensuring open positions are filled in a timely manner•Employee On-boarding & Off-boarding responsibilities•Partnering with Training Lead/Specialist regarding new hire and continuous training needs for the region•Management responsibility for Team Leads•Collaboration on new/changed HR program development, design, and execution•Career path, training, and employee development•Ensuring succession planning for the region•Regular 1:1s with team members•Quarterly performance review of team members•Partnering with HR on employee issuesSkills•HS Diploma or GED•A minimum of 5 years of warehouse, logistics, inventory control, or related experience, including a minimum of 2 years of leadership/supervisory experience•Experience in lean management for operations, planning, finance, or consulting•Project management: proven ability to lead cross-functional projects•Strong analytical and problem-solving skills with extensive business acumen•Effective communication and intercultural skills•Highly innovative, flexible, and self-directed•People skills - maximizing trusting effective relationships•Strong written and verbal communication skills•Strong interpersonal skills and an assertive approach, while maintaining your ability to be vocally self-critical•A smart way of thinking to find innovative approaches for business operations management•A business-focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically•Passionate self-starter, decisive, and able to move with speed to implement ideas.•Bachelor's Degree from an accredited institution•Multi-site experience leading teams and operations