Regional Operations Manager - Milestone Technologies : Job Details

Milestone Technologies is seeking a Regional Operations Manager to collaborate with the client operations management team and deliver a best-in-class service. In this role, you will be tasked with recommending improvements to systems and processes, identifying areas for service enhancement, and optimizing resource utilization.How You Will Make an Impact:•Partnering with client operations management teams to achieve a best-in-class service•Recommending improvements to systems and processes to identify areas for service enhancement and optimize resource utilization•Business Intelligence and Analytics: Performing ad-hoc analysis and regular business reviews to support decision-making. Collaborating with the client to enhance data systems and develop new reporting methods for improved business visibility•People Management: Leading, motivating, inspiring, and encouraging both your own and cross-functional teams across various services•Project Management: Collaborating on cross-functional operational initiatives, identifying process and system gaps, and partnering with Milestone and client operations and capacity planning teams to drive business resultsService Management:•Service Level Reporting•Service Risk Management & Escalation•Operational Improvement Planning•Global Operations Manager Collaboration•Program Management•Data Security and Component Handling Best Practices•Operational Health & Safety Program Collaboration•Process development for delivering services to scope specifications & best practiceResource Management:•Quarterly resource forecasting per site per region•Partnering with recruiters on job requisition specifications and candidate qualification specifications•Partnering with recruiting on open resourcing requirements and ensuring open positions are filled in a timely manner•Employee On-boarding & Off-boarding responsibilities•Partnering with Training Lead/Specialist regarding new hire and continuous training needs for the region•Management responsibility for Team Leads•Collaboration on new/changed HR program development, design, and execution•Career path, training, and employee development•Ensuring succession planning for the region•Regular 1:1s with team members•Quarterly performance review of team members•Partnering with HR on employee issuesWhat You Will Need to Succeed:•HS Diploma or GED•A minimum of 5 years of warehouse, logistics, inventory control, or related experience, including a minimum of 2 years of leadership/supervisory experience•Experience in lean management for operations, planning, finance, or consulting•Project management: proven ability to lead cross-functional projects•Strong analytical and problem-solving skills with extensive business acumen•Effective communication and intercultural skills•Highly innovative, flexible, and self-directed•People skills - maximizing trusting effective relationships•Strong written and verbal communication skills•Strong interpersonal skills and an assertive approach, while maintaining your ability to be vocally self-critical•A smart way of thinking to find innovative approaches for business operations management•A business-focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically•Passionate self-starter, decisive, and able to move with speed to implement ideas.•Bachelor's Degree from an accredited institution•Multi-site experience leading teams and operations#LI-MM1