Rehab Clerical Aide - Aurora Healthcare : Job Details

Major Responsibilities:Supports the efficiency of the Licensed Therapy Provider and the smooth functioning of the rehabilitation department. Responsible for direct patient contact activities under the supervision of the licensed provider such as patient positioning and transfers, preparation and application of therapeutic modalities, follow through on routine patient exercises or start up on exercise equipment, assisting with crutch walking and gait training.Improves therapist efficiency by starting patient treatments when patients are overlapped and utilizing other problem-solving strategies.Communicates well with patients and therapists, anticipates patient and therapist needs, and conveys patient concerns, status changes, and response to treatment with the appropriate therapist.Performs registration, scheduling, cashiering, admitting, and follow-up of patients to ensure they are cared for in the most efficient and courteous manner. Coordinates patient appointments with other areas or physician offices as needed.Performs reception/clerical duties which include answering phones, taking messages, transferring calls, greeting, registering and scheduling patients, billing, faxing, photocopying, assembling patient medical records, opening, sorting, and routing incoming mail.Reviews therapy orders in the electronic medical records system and ensures patients are routed appropriately.Maintains department files, binders, records, logs, etc. Processes billing/reimbursement forms and other department records. Completes insurance verifications and authorizations. Tracks and follows up on the need for reauthorizations.Monitors the therapy environment to ensure it meets patient experience standards.Orders, stocks, and organizes therapy equipment and supplies. Stocks and disposes of linens as appropriate. Monitors department office equipment and troubleshoots minor problems.Cleans and disinfects gym/treatment areas, equipment, tables, wheelchairs, walkers, pool, hydrotherapy unit, etc. according to established standards. Performs routine maintenance/safety checks and completes work orders.Licensure, Registration, and/or Certification Required:Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required.Education Required:High School Graduate.Experience Required:Typically requires 1 year of experience in health care, public relations, or health care education.Knowledge, Skills & Abilities Required:Demonstrated customer service skills.Strong communication and organizational skills.Ability to engage people in a warm and positive way.Intermediate computer skills including experience with word processing, spreadsheet software, data entry, and keyboarding.Physical Requirements and Working Conditions:Must sit, stand, walk, lift, squat, bend, twist, kneel, and reach above shoulders throughout the workday.Must be able to lift up to 50 lbs. from floor to waist.Must be able to lift up to 10 lbs. from waist to overhead.Must be able to lift and carry up to 40 lbs. at waist height a reasonable distance.Must be able to push/pull with 30 lbs. of force.Must be able to perform a sliding transfer of 150 lbs. with a second person present.Must have functional speech, hearing, and sight.Exposed to electrical and chemical hazards as well as blood and body fluids; therefore must have the ability to wear protective clothing as needed.Operates all equipment necessary to perform the job.Position may require travel, therefore may be exposed to road and weather hazards.This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. The incumbent may be required to perform other related duties.#J-18808-Ljbffr