Join our patient-centered oral surgery office, where you can truly make a difference. As a Patient Services Representative, you'll be the welcoming face and caring voice that our patients rely on. We cherish our strong community bonds and close-knit team atmosphere. Your role will be pivotal in ensuring each patient experiences top-notch care and comfort right from their first interaction with us. Join us in maintaining our patient-focused approach and fostering lasting relationships within our team and community.Position Details:Location - Reilly & Gelder OMSCandidates will be required to travel between 3 office locations in Albany, East Greenbush and Clifton ParkFull Time - Mon through Thurs 8:30am to 5pm and Fri 8:30am to 2pmSalary - $18/hr - $24/hrRequirements:
- High School Diploma/equivalent
- Dental and/or customer service experience (Preferred)
We value our employees and want to remain competitive in a demanding industry. The following are some benefits we offer to our part time Front Desk Representatives:
- Health Benefits (based on FTE)
- 401K
- Sick Days, Paid holidays
As a Patient Services Representative, you will be providing the practice with important administrative support such as:• Serving as the primary non-clinical business interface with the patient, performing a variety of tasks critical to the smooth functioning of the practice, including, but not limited to: meeting and greeting patients on the phone and in person; scheduling patients; arranging for and receiving patient payments; and providing patient support, education, and counseling on practice and insurance procedures and requirements.• Working within the dental management software to perform and confirm patient scheduling, filling doctors' and hygienists' schedules and managing wait lists; may use marketing/communication software to confirm patient appointments and perform other patient-relations functions; may also schedule patients with specialists.• Creating and maintaining patient records: inputs data to the dental management system, including, but not limited to, some or all of the following: medical histories, treatment plans, insurance information, patient photographs x-rays, and other critical data; creates, updates, and maintains patient paper charts with required forms and other key information.• Performing financial functions including, but not limited to, some or all of the following: receiving patient payments, developing and discussing payment plans; tallying cash and checks, charging patients out in dental management system; insurance verification; and mailing insurance claims and pre-estimates to insurance companies. May also make patient collections calls and interact with insurance carriers as needed.• Performing office maintenance and communications functions, which may include executing office opening and closing protocols; ordering supplies; taking and transmitting phone messages to employees; and working closely with providers and assistants to provide a safe, seamless and pleasant experience for patients.
