Remote Call Center Representative - Conduent : Job Details

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Remote Call Center RepresentativeStarting pay rate is $16.50 an hour!Plenty of career growth opportunities within the healthcare team!Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!Paid time off. Many shifts available. Fully work from home!Must have open flexibility!As a member of the team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. You manage a high volume of incoming calls from customers while navigating through multiple systems.Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients' success.Responsibilities of the role: Install/Uninstall - How to install and troubleshoot install issues (identify OS, OS version, administrative rights, creating admin accounts, disabling antivirus/firewall software, running compatibility mode, unregister/register installer services, etc.) as guided by knowledgebase.Update - Explaining auto-update, manual updates (from website). Troubleshooting update issues including verifying version, identifying install location, etc. as guided by knowledgebase.Pre-Sales - What ways to get the product, cost and features of each individual product, order processing, refunds.Use/Navigation - Helping the Client with ease of use (locating forms, help content, calculation summaries).Calculation - Best effort verification of calculation questions or issues, understanding of calculation claim guarantee qualifications and process.Error check - Trouble connecting, errors sending, explaining the error where in the return it occurs and the fix. Fixing rejected returns using TP Admin or the Online Admin tool to identify the error code and following instructions listed in the tool to fix the error.Username/Password - forgot password - reset, forgot username - need information.Browser Issues - clear temp files/cookies, navigation information/troubleshooting, screen freeze/hand troubleshooting, compatibility issues.Importing/Printing - Fixing garbled print, not printing, explaining electronic vs. standard forms, how to print, copy request.State Product Usage - How to navigate, pricing information, date entering information. What we look for... We're looking for people with a passion for helping others, are naturally empathetic and have the determination to deliver a comprehensive solution to these financial service-related calls. Customer service experience is a plus, but not required.At least one year experience with technical problem-solving experience.Ability to successfully complete virtual training class without missing a single day. 100% attendance is required for this position if offered.Excellent communication skills.Must type at least 35 wpm.Keyboarding and software proficiency.Great problem-solving skills.Ability to effectively multi-task.High school diploma, GED or college degree.Must have flexible schedule availability as schedule may differ in peak and non-peak periods of the year. A successful completion of a background check and room inspection is required for this position.Equipment and workspace requirements: We will provide you with a computer and equipment.You must have high-speed internet connection.Must be able to hardwire your work computer directly to your home modem via ethernet.Must have a quiet workspace. We are currently NOT hiring in the following geographies:States: AK, CA, HI, MA, IL, MT, NYMetro Areas: MN- Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, Seattle metro, Washington DC metro.Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $16.50/hour.Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.#J-18808-Ljbffr