Remote Collections Specialist - Veolia North America, LLC : Job Details

#xa 0; - Customer collections Convert to cash for designated portfolio - Make collections contact using the companys Desktop Procedures (DTP) which includes calls, emails, and escalations - Address/resolve payment disputes/deduction issues - Document and update collection status (system notes) - Identify and communicate escalations to mitigate risk - Collecting and analyzing data for a selected payment/debt history. - Consulting and helping customers with disputes. - Partner with the shared service cash/order to cash team. - Developing measures encouraging timely payments. - Managing historical records of account status and collection operations. - Reporting on collection operations and customer account updates. - Ensure Unapplied Cash (UAC) is cleared on a monthly basis. - Execute credit card payments when necessary. - Work collaboratively with co-workers to ensure all deadlines for the department are met in an efficient manner. - Other essential functions and duties may be assigne...Collections, Specialist, Remote, Operations, Escalations, Accounting, Manufacturing, Technology