Remote Customer Service Agent (FEMA HURRICANE SUPPORT) - Insight Global : Job Details

Fully Remote Contact Center Agent

Day-to-day:

• Serve as a direct point of contact for individuals registering for federal assistance, asking questions about a prior registration and seeking relief program referrals via the call center.
• Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals.
• Enter information into FEMAs Windows-based computer database as required, while following instructions and conducting a scripted interview.
• Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance.
• Perform additional duties assigned based on FEMAs level of support to the event.
• Attend all scheduled shift meetings to receive event specific information prior to beginning shift.
• Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently.
• Have knowledge and experience with personal computers in a Microsoft Windows- based environment.
• All call agent work; e.g. data entry, shall be done while the disaster survivor is on the phone. A maximum of 10 seconds of after call work is allowable should the call drop.
• Never shall the agent handle a call via a cell phone or in a public environment.

Minimum Requirements:

• Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree
• U.S. Citizenship
• Ability to manage a high level of confidentiality
• Proficient in Microsoft office suite
• Excellent organizational, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to work as a team member, as well as independently
• Must have high-speed internet connection. High Speed Internet: 25 Mbps minimum download speed (50 Mbps for a shared connection) and 5 Mbps (10 Mbps preferred) upload speed.

Compensation: 21-22/hr