Remote Customer Service/Phone Support - CRG : Job Details

Remote Customer Service/Phone Support

This is a 1-year renewable contract - long term support position working remotely. Candidates will be provided the equipment to perform the job but will need to have their own high-speed internet.

Hours: M-F - 8am-5pm

Pay starts at $18/hr - we offer discounted health/dental after 90days and 401k matching with quarterly sign ups. This is hourly only.

Job Duties Include:

* Providing customer service/phone support.

* Calling the client stores, coordinating and updating them on IT equipment being shipped, arranging for old equipment or damaged equipment to be shipped back.

* Working with Fed Ex or other shipping applications/shipping.

* Must have good computer and typing skills.

* Experience working with MS Office daily, Excel, Word, Outlook creating professional emails and documenting orders and tracking.

* Participate with MS Teams for meetings or updates with management as needed.

* Must have strong customer service and communication skills, both verbal and written.

* Candidates need to be able to follow the work schedule, be reliable, follow directions, and company policies.

* Must be multi-task oriented, self-starter and be willing to help in other areas as needed.

Category Code: JN008