Remote Customer Service Specialist - ZipRecruiter : Job Details

Remote Customer Service Specialist

ZipRecruiter

Job Location : San Francisco,CA, USA

Posted on : 2025-01-17T22:11:43Z

Job Description :

Remote Customer Service Specialist

Job Summary

Leading insurance company dedicated to providing outstanding customer service and comprehensive insurance solutions seeks a dedicated and dynamic Remote Customer Service Specialist.

As a Remote Customer Service Specialist, you will handle client inquiries, provide information about products and services, and resolve any issues or concerns. Your role is critical in ensuring customers have a positive and seamless experience with the company.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information about insurance products, policies, and services.
  • Assist customers with claims processing and policy updates.
  • Identify and escalate priority issues to appropriate channels.
  • Document all customer interactions and maintain detailed records in CRM system.
  • Continuously strive to improve customer satisfaction and loyalty.

    • Qualifications

  • Previous experience in customer service, call center, or similar role.
  • Excellent written and verbal communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and manage time effectively in a remote environment.
  • Knowledge of customer service and CRM systems.

    • All Customer Service Positions Offer

  • A competitive base salary plus performance-based bonuses.
  • Comprehensive benefits package including health, dental, vision, 401(k), and paid time off.
  • Opportunities for professional growth and development.
  • Supportive and collaborative team culture.
  • A fully remote work environment with a flexible schedule that promotes work-life balance.
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