REMOTE Healthcare Admissions Support - TEKsystems : Job Details

Description:+ Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options+ Request placement and/or respond to inquiries regarding treatment options via outbound calls, e-mail, and/or other designated contacts+ Place outbound calls to Hospitals to complete placement requests+ Willing and able to partner with Field Operations to visit Doctor's offices and Hospitals to build, enhance and/or establish those relationships.+ Adhere to performance metrics and quality assurance call standards+ Utilize all tools and resources to coordinate and complete the placement of a patient+ Maintain data forms e-faxed from the field and enter in the appropriate database+ Under the direction and supervision of the supervisor, develop and enhance processes to ensure effective growth within placements as well as treatment option modalities+ Build positive relationships with Hospitals, Discharge planners, Case Managers, & teammates across the Village and provide customer service excellence+ Achieve the metrics and goals set for the department+ Work during expanded/non-traditional hours to serve patients and teammates (in different time zones)+ Comply with all HIPAA regulations regarding patient information to assure confidentiality of patient health information (PHI)+ Ability & willingness to learn about Kidney Disease and related topicsSkills:healthcare administration, patient services, medical record, customer service, medical scheduling, patient coordinatorAdditional Skills & Qualifications:Minimum of 6 months' related experience requiredData entry speed of 25-40 keystrokes per minute requiredBasic computer skills and proficiency in Microsoft Excel and AccessIntermediate computer skills and proficiency in Microsoft Word and OutlookExcellent customer relationship and inter-company network building skillsFirst-class 'Red Carpet' customer-centered skillsAbility to empathize with all customers under stressful circumstances and yet remain operationally effective and focused on business goalOrganized, ability to multi-task with excellent time management and prioritization skillsAttention to accuracy of details and relentless follow-through with a curious and investigative inclinationAbility to proactively add knowledge gained to the CRM databases to improve processes and help refine proceduresAbility/willingness to work overtimeAbility to understand and follow employment policies and proceduresAdherence to achieving the metrics and goals that are set for the department and receptivity to constructive feedback and developmentConsistent, regular, punctual attendance as scheduled is an essential responsibility of this positionLiaises with teammates at other locations to provide customer service excellencePerform other duties as assignedAble and willing to work overtime as requiredUnderstand and Follow company processes.Pay: $17/hrStart date: estimated October 30thShift: M-F 9:30a-6pmRemote but mandatory one onsite day a month! Also first day will requitre to be onsite for a half day, equipment pick up and orientationExperience Level:Entry Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.