Remote Member Concierge - AZ & FL candidates ONLY! - Medix : Job Details

This role is part of a specialized white glove member concierge team for a start-up health plan, focused on providing high-touch service for members with renal disease through Medicare-based plans. The team will handle personalized support for 10-20 members, specifically in the C-SNP (Chronic Special Needs Plan) space.Responsibilities* Inbound Call Handling: Respond to 18-30 inbound calls per day, focusing on:* Open enrollment inquiries (e.g., coverage, benefits updates, plan status).* Member/provider calls regarding applications, eligibility, claims, and benefits.* Assisting with claims/billing questions and addressing patient complaints.* Providing information on where members can receive care from providers.* Offering comprehensive, personalized support as a one-stop shop for member services.Outbound Calls* Return voicemails from after-hours calls.* Verify member conditions with providers.* Follow up on enrollment and application statuses.Qualifications* 2+ years of call center experience* Medicare Advantage knowledge* Bilingual in Spanish (required)* Ability to work Saturdays, as needed* Computer proficiency required* High School Diploma or GEDPay Rate* $16 to $20 an hourSchedule* Monday to Friday, flexible to work between 8:00AM - 8:00PM AZ time as needed.* Occasional Saturday shifts may be required.* Candidates who cannot meet all hours should still apply.Training* System training via recordings and hands-on practice.* Direct support from an offshore team and a dedicated trainer.* Includes practice calls, call listening, and nesting for real-time feedback.Medix is acting as an Employment Agency in relation to this vacancy.