Remote PT Customer Experience Agent - $20/hr - Wonder : Job Details

We'd love to have you at our table-join us in reimagining home dining!About The RoleWe're looking for detail-oriented and service driven Customer Experience Agents to join our Customer Experience team! The CX team works on the front lines with our customers to spread our passion for a better at homedining experience. Your day to day responsibilities will consist of communicating with our customers on multiple channels including phone, conversational messaging and email to provide an above and beyond hospitality experience. We are a proactive customer facingbusinesslooking to build a best-in-class team whose passion toserveourcustomer is a top priority.Role DetailsSalary: $20/hourAvailability: Nights and weekend availability required. Shifts are 5 hours long, typically starting at 8AM, 10AM, 3PM, and 6 PM ET. Hires must be able to commit to 20 hours a week and be comfortable with a set schedule.Training Schedule: The first three weeks of training being Tuesday - Friday from 2-7 PM ET.This position is remote for candidates in Florida, New Jersey, New York, Texas and PennsylvaniaResponsibilitiesDeliverexceptional, real-time serviceto customersprimarily over phone and conversational messaging (SMS + Apple Business Chat), as well as some emailResolve issues in a personalized, timely matter in line with department SOPsBecome an expert on Wonder restaurants and ordering platforms, and stay up to date on relevant changes in a fast-paced environmentLearn our backend tools and systems inside and out, suggesting improvements to make process + products more efficientReport on customer trends and feedbackStrive to meet and exceed individual and team performance goalsQualificationsExtremely organizedwithstrong attention to detailAble to think outside the box and solve problems creativelyAdept at asking probing questions and walking customers through basic troubleshooting to identify and resolve issuesTechnologically savvy and and proficient in navigatingmultiple tabs and windows.Energized andmotivated bya fast-growing business that is constantly evolvingStrong written and verbal skillsEmpathetic with an ability toadapt your communicationstyle to your audienceExperience with Zendesk or other help desk software a plusYou have appropriate remote work set-up - such as quiet space, and stable internetconnectionDriven by providing quality customer service and motivated by helping othersPassionateabout our mission of changing the way people eatRequirementsMust be 18 years old and legally authorized to work in the USMust have weekend availabilityMust be equipped with a suitable remote work setup, including a quiet space and stable internet connectionThis list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)Benefits1.5x Pay rate on company holidaysLearning and Development opportunities to advance your careerEmployee StockEmployee DiscountNote: Some of our benefits vary by state and depend on the number of hours you work.About UsImagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That's what our customers experience.At Wonder, we want to make world-class food within reach, no matter where you live. That's why we've created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home.As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs â including some of the most accomplished leaders in the technology, culinary, and logistics industries â we're growing. Join us in pioneering a new category of dining called Fast-Fine  , and revolutionizing the way people eat.An AEDT (Automated Employment Decision Tool) Is Employed In The Assessment Of Applicants For The Positions Being Recruited For In Order To Gauge The Following Pertinent Qualifications Or Traits:The candidate's ability to perform the tasks in the available job role.The candidate's self-rated skill proficiency.The candidate's fit for this job posting.More information about the type, source, and retention policy relating to data collected for the AEDT can be found on the privacy policy here. We retain your personal information for as long as is necessary to manage your application for and employment with the Company and in accordance with our data retention schedule. We may retain your personal information for longer if it is necessary to comply with our legal or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, enforce our legal agreements and policies, address other legitimate business needs, or as permitted or required by applicable law. We may also retain your personal information in a deidentified or aggregated form so that it can no longer be associated with you. To determine the appropriate retention period for your personal information, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we collect or process your personal information; and applicable legal requirements. Personal information does not include certain categories of information, such as publicly available information from government records, personal information you make available to the public, and deidentified or aggregated information.A final noteAt Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.#WONDER4#J-18808-Ljbffr