Rental Customer Service Representative - Dale Holdings : Job Details

Description •Provide exceptional customer service in every interaction including retail front end and corporate communications •Collect required information from the customer on every call per established criteria •Answer lost and found inquiries by researching vehicle information and locating the car on the lot •Demonstrate sincerity and empathy when appropriate by using the proper voice/tone pitch and word choice •Provide timely and accurate information reflecting a customer-oriented image for the company •Demonstrate and maintain professional oral and written communication with customers, co-workers and other company staff •Communicate information considered unsatisfactory by customers in a tactful manner •Offer alternatives and options to overcome objections •Understand the damage loss report reporting procedure •Proven ability to become an expert in all related applications, policies, and the vehicle rental process •Maintain Dale Holdings' standards for appearance, professionalism, and dependability •Available to work Monday through Friday 9:30 a.m. - 6:30 p.m. and some Saturdays. Requirements Valid TX Drivers License