Rental Technician - Catamount Ski Resort : Job Details

Properly select and fit ski and snowboard equipment for rental customers. Essential Duties and Responsibilities - Confirm rental forms are completed and verify accuracy of information. - Verify rental equipment is paid for and lift tickets are purchased. - Provide expert advice regarding selection of equipment and gear. - Fit boots, skis, snowboards, poles and helmets to guest satisfaction. - Explain how the equipment works and reinforce safety techniques. - Adjust DIN settings for guest weight, height and ability level. - Process rental equipment through rental inventory system. - Inspect equipment before and after rental and tag any needed repairs. - Maintain rental fleet inventory promptly tracking returned equipment. - Prepare and organize rentals for large groups and school programs. - Disinfect boots and helmets per manufacturer recommendations. - Process cash and credit card transactions accurately and efficiently. - Manage the till, count start cash and prepare nightly deposit bags. - Handle customer complaints in a professional and diplomatic way. - Maintain rental shop and storage racks in a neat and organized fashion. - Answer telephone calls directed to the rental shop. - Perform other tasks as assigned by manager. Minimum Qualifications (Knowledge, Skills, Abilities) - Skilled in providing outstanding customer service. - In depth knowledge of equipment used in skiing and snowboarding. - Working knowledge of computers and rental software systems. - Able to count cash and perform simple mathematical functions. - Certification in DIN setting (provided by ski manufacturer Rossignol). Core Competencies - Friendly Service: Treat people courteously and respond in a helpful manner. - Adhere to company policies & procedures maintaining strong work ethics. - Work Standards: Maintain high standards in the quality & consistency of work. Physical Demands - Must be able to lift up to 50 pounds, - Must be able to stand, lift, and reach. Requirements Shift Requirements: - Hours may be long, including early morning through early evening. - Frequent weekend and holiday shifts. Age Requirements: - Applicants must be at least age 18 for Rental Technician position.