Overview:
POSITION SUMMARY:
The incumbent in this position is responsible for the effective communication of events taking place at Hard Rock Live; assists with selling of tickets for shows, coverage on show nights, and promotes upcoming shows and events to guests on the casino floor.
Responsibilities:
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively communicating and selling Hard Rock Live shows while providing superior guest service.
- Effectively explains seating diagram for Hard Rock Live.
- Maintains accountability of a bank drawer, balances bank at end of shift.
- Obtains required approval and acceptance of various forms of payment (credit card, debit cards, etc.)
- Issues cash and comp concert tickets and VIP credentials.
- Helps with inventory control of ticketed shows.
- May distribute promotional coupons and gifts.
- Attend and participate in meetings, completing follow-up as assigned.
- Attend and participate in off property functions and events as assigned.
- Perform work regularly and predictably.
- Other duties as assigned.
NON-ESSENTIAL JOB FUNCTIONS
- Attend seminars when needed.
Qualifications:
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
- One (1) to two (2) years of previous cashiering and/or ticketing experience preferred. This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
- Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board Regulations.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be at least eighteen (18) years of age.
- Must be able to work holidays and weekends, as well as flexible shifts.
Additional Details:
KNOWLEDGE OF:
- Computer literacy with good oral and written English communication skills required.
- Excellent phone etiquette and guest relations skills are also required.
- Multi-lingual skills preferred.
- Understanding of and experience in ticketing.
- Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
- Pertinent federal, state, and local laws, codes, and regulations.
- Cash handling, marketing, and sales techniques.
- Experience with TM1 Sales and TM Host System preferred.
ABILITY TO:
- Ability to use Ticketmaster TM1 Sales (or current ticketing system) in order to read and understand ticket availability, manifests and show information.
- Ability to learn Ticketmaster Host System. Previous experience preferred.
- Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Communicate clearly and concisely, both orally and in writing.
- Use all required equipment in an effective and efficient manner.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Be flexible to work varying shifts and time schedules as needed.
- Ability to communicate effectively with external contacts and all levels of team members.
- Review and comprehend all necessary documentation.
- Be flexible to work varying shifts and time schedules as needed and mutually agreed upon.
- This position spends time on the casino floor, and is subject to varying levels of crowds, noise, and smoke, the severity of which depends upon guest volume.
- Perform effectively in a fast-paced environment.
- Interface professionally with business contacts and customers.
- Obtain and maintain all licenses / certifications per Federal, State and Gaming regulations.
- To move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
- To express or exchange ideas verbally and perceive sound by ear and obtain impressions through the eyes.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- To tolerate exposure to heat, cold, chemicals, and loud/noisy environment.