REP, PATIENT ACCOUNT - Pomona Valley Hospital Medical Center : Job Details

Serve as a primary source for customer service for our patients while providing customer satisfaction. Handle a high volume of incoming customer calls. Follow established guidelines to receive and answer patient questions, comments, or complaints. Obtains patient demographic, insurance, and Guarantor information required to ensure that the accounts are accurate and complete. Research and distribution of incoming patient mail, correspondence and respond to phone and written inquiries from patients, insurance companies, third party payers and other entities. Demonstrate a positive demeanor, good verbal and written communication skills, and must be professional in approach. Perform duties in the patient accounting systems, work on Special projects as assigned; to include bad debt assignments, financial assistance program, work queue assignments and self-pay work lists ensuring completing assigned workload within established timeframe. Responsible for performing job duties in accordance wi...Patient, Account, Customer Service, Healthcare, Insurance