REPAIR CONTROL ASSOCIATE - Gulfstream Aerospace : Job Details

Repair Control Associate in GAC Van NuysUnique SkillsStrong Verbal Skills, strong use of Microsoft ProductsEducation And Experience RequirementsHigh School Diploma or GED required. 4 years customer service experience,preferably in a repair/overhaul capacity. Aerospace experience preferred.. Position Purpose:Under limited supervision, coordinate, administer and monitor aircraft component and /major assembly repairs from pre-planning to post service follow-up for company and customer owned inventory, as appropriate to area of specialization.Job DescriptionPrinciple Duties and Responsibilities:Essential Functions:

• Maintain accurate, real-time records of parts out to vendors for overhaul/repair; exchange items due from operators. Pursue process through to completion.
• Coordinate with spares inventory control and in-house shops to ensure timely delivery of detail parts as required. for overhaul/repair of company and customer owned parts.
• Coordinate the repair/overhaul of exchange units.
• Liaise with other departments for in-house shops on correct pricing for customer owned property.
• Build customer and vendor relationships in order to meet customer aircraft parts requirements.
• Process customer owned property to vendor for repair/overhaul after reviewing terms and conditions of customer purchase order to determine proper disposition within Gulfstream procedures.
• Analyze reports to monitor, vendor delivery schedules to ensure timely turnaround of repaired/overhauled items.
• Maintain admin files and submit reports governing repair/overhaul program as required.
• Maintain contact with customers, field representatives and outside sales representatives both prior to and during any unscheduled maintenance to fulfill any and all parts requirements.
• Work with finance department to ensure customer credit line is established and coordinate induction invoice.
• Work in concert with the Purchasing department and in-house repair shops to provide accurate pricing and quotes in a timely manner for aircraft components being repaired / overhauled.
• Monitor the cost of ongoing customer property repairs/overhauls, job charging, and parts purchasing to maintain the dollar amount quoted to the customer.
• Takes a proactive approach to coordinate with credit reps and assures all accounts stay in good standing.
• Work closely with customer and Gulfstream sites to ensure that repair/overhaul requirements are fulfilled, schedules are met, pricing is accurate, and components are shipped.
• Ensures invoices, including supplemental bills, are processed within established guidelines.

Additional Functions:

• Participate in training new staff members and impart business knowledge, skills and experience. .
• Prepare reports pertaining to current status of work orders. Analyze and take necessary actions to update customers and follow up with appropriate internal work groups. .
• Work directly with outside vendors to achieve the highest quality and quickest turn-around possible to ensure absolute support of the aircraft. .
• Monitor group email and assign to Repair Control Associates or respond to customers as appropriate. .
• Coordinate additional support for customer repairs/overhauls to include rental or loaner units, special vendor exchanges, vendor warranty, etc. .
• Assist Product Support business office in resolution on accounts receivables issues. .
• Provide support to outside R&O sales managers (pricing, quotes, and customer inquiries). .

Perform other duties as assigned.Other Requirements:

• Basic understanding of cost control financial principles.
• Strong written and verbal communication skills.
• Must be able to read and interpret applicable aircraft maintenance manuals, IPCs, ASCs, CBs, and service bulletins.
• Must be computer literate and use necessary software (Microsoft Office products are required. and Microsoft Access is preferred).
• Must be able to read, write, speak, and understand the English language.

Additional InformationRequisition Number: 222123Category: Service CenterPercentage of Travel: Up to 25%Shift: FirstEmployment Type: Full-timePosting End Date: 10/10/2024Equal Opportunity Employer/Veterans/Disabled.Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.Copyright 2024 Gulfstream Aerospace Corporation. All Rights Reserved.Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft.