REPORTS CLERK - Aston Carter : Job Details

Job Title: Quality Control Specialist - C and Violation ReviewJob Description

To provide quality control in the C and Violation Review department according to established processes and procedures. You will listen to calls, review them, and track volumes. Report issues on call volumes, miscommunications, etc. to managers for training and correction. Submit reports and logs to the management team through Excel in a timely manner. Review possible erroneous violations and submit them to the violations department for review when necessary. Report additional violations found through re-review to the Department Supervisor for further staff training and/or disciplinary purposes. Assist leads and managers by providing recommendations in SOP. Help train new hires where needed. You will be reviewing, listening, and monitoring calls. You will not take any calls or be on the phones at all. You are doing QC reporting for this department. You will not review any violations either. This position requires strong attention to detail!

Hard Skills

+ Reporting/Data entry (6 months+)

+ Computer Proficiency

+ Excel - Basic to Intermediate

Soft Skills

+ Strong attention to detail

+ Ability to stay on task

Job Type

This is a Contract-to-Hire position with a duration of 90 Day(s).

Work Site

This is a hybrid position requiring some days on-site in Lombard, Illinois and some days remote.

Work Environment

Must be flexible between M-F 7:30 am to 5:30 pm but will most likely work 7:30 am to 4:00 pm. Must be able to work on-site for training (2 - 3 weeks) but can go fully remote after that. If requirements are not met, you may be called back into the office. If preferred, working onsite is also an option. It is a quiet office environment, and 90% of the day is spent sitting at a desk. Business casual attire is required, but you can wear jeans on Fridays. Strict cell phone policy; cell phones cannot be out during the day.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] ( [email protected]) for other accommodation options.