Representative, Client Svc II - Canon Solutions America : Job Details

Representative, Client Svc IIUS-NY-RochesterJob ID: 32402Type: Full-Time# of Openings: 1Category: Customer Service/SupportNY-Rochester-ConstBrand-MSAbout the Role

Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.

Your Impact

Hospitality Services

• Removal and replacement of shredding bins
• Assist Facilities department in event set-ups and re-sets
• Conference room + dining room reconfigurations
• Open/close mobile wall partitions, where applicable
• Company product desk drops or conference room setup for staff pickup
• Daily check in to ensure interior stairway firewall paths are unobstructed
• All coffee machine cleaning and maintenance
• Cafe/Hub equipment and vending check; report deficiencies to Facilities department for service calls
• Coordinate internal moves (within same building) with Customer to move packed boxes and pick up empty move boxes
• Empty and lubricate shredders as needed, all floors
• Training room caster maintenance
• Assist Facilities department with LL storage retrievals/deliveries; escort employees in the freight elevator to LL assigned cages
• Ensure copy paper is at each printer location throughout building
• Check first aid kits, blood pressure monitors and fire extinguishers for missing items, replenish if needed
• Provide a list of office supplies to order
• Replace cubical nameplates as needed
• Refrigerators clean out

Facility Services

• Move chairs (on wheels) to storage area(s)
• Move conference tables (on wheels) to storage area(s)
• Work alongside other vendors and/or partners
• Move office equipment (on coasters or with rollers) as needed
• Unbox simply crated shipments
• Unload/unbox shipments
• Audit (and report) site for any issues (lighting, A/C, heat, plumbing, etc.)
• Assemble basic office furniture
• Assemble basic shelving
• Use simple hand tools (e.g., screwdriver, hammer, pliers, etc.)
• Taking broken-down carboard and/or trash bags to dumpsters
• Request new/extra keys for cabinets, drawers, doors, etc
• Assist Facilities team in diagnosing mechanical issues (e.g., plumbing, electrical, etc.)
• Turn off water valve at main during toilet issues
• Changing out the beer kegs, taps etc.
• Change out cabinet/drawer locks and/or keys
• Possess communication and leadership skills to be able to receive and host vendors and contractors and provide direction
• Assist as needed in other CBI locations

• Daily opening process of replenishing/inventory of all beverages to report to Facilities department for weekly ordering
• Checking code dates on inventory
• Daily washing and re-organizing glassware
• Inventory special event product usage for charge back
• Flushing out tap lines when needed for last minute change-overs
• Check and report CO2 and nitrogen tank levels
• Dumping expired beverages
• Roof top: uncover patio furniture during summer and cover as needed due to inclement weather
• Receiving beverage deliveries and storage. Assist with keg returns.
• Flush Wine eMotion straws, replace as needed and report to Facilities department for replacement orders
• Ensure all lockable product storage displays are securely always locked

Reception Services (backup)

• Cover receptionist breaks (30 minutes total) and lunch (1 hour) each day
• Cover time off for receptionist
• Cover full day reception on zero notice, as needed, in emergency situations
• Greet and check in visitors
• Distribute temp cards as requested, log on daily track sheet and ensure daily card return
• Answer and direct reception console calls as requested

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.- Prior experience in a customer service environment. - Good computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Ability to work with minimal supervision.- Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). - Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

In accordance with applicable law, we are providing the anticipated base salary for this role: $17.20/hr to $25.49/hr

Company Overview About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020. Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers. #CSAPosting Tags #pm20

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