Representative - Customer Service (Order Clerk) - Luxottica Group : Job Details

The Customer Service Representative (Order Clerk) is responsible for building and maintaining customer and vendor relationships and to manage request for quotations, stock orders, returns and purchase orders, and coordinating with other departments to provide the best possible service to the customer. MAJOR DUTIES AND RESPONSIBILITIES Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs. Achieve and maintain a rapport with customers and work to give them the best possible service. Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to various vendors. This includes using lens cleaner and Goo Gone to ensure product meets the conditions of manufacturers return policy. Generate proper documentation for product return. Assist in the assembly, packaging, premium inclusion and marking of frames for the monthly auto-kit mailings for our divi...Customer Service, Representative, Clerk, Service, Customer, Retail, Information