Representative, Field Service - Honda : Job Details

The Field Service Representative provides technical support to Honda. Jet Authorized Service Centers, customers and supports issue resolution. The Field Service Representative is the liaison between customers, Authorized Service Centers (AS - Cs), and the Honda Aircraft Company. This role will be supporting the Northeastern US, Southeastern US, and South America. Key Accountabilities 1. Conducts planned and unplanned post-delivery customer visits, communications, and facilitates resolution of technical and customer satisfaction issues. 2. Set priorities and effectively escalate technical and/or aircraft operational concerns within the Customer's organization and Honda Aircraft Company. 3. Visits Authorized Service Centers (AS - Cs) and support onsite audits in accordance with the Standard Operations Manual. 4. Works with the Technical Support and Engineering teams to trouble shoot, resolve uncommon technical difficulties and to initiate development of approved repair procedures and dra...Field Service, Field, Representative, Technical Support, Operations, Aircraft, Automotive, Business Services