Research Coordinator - The Farmer's Dog : Job Details

Who We AreThe Farmer's Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We're starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers' doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.To date, The Farmer's Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.#LongLiveDogsWhat We Stand For and Where You'll Come InThe Farmer's Dog is on a mission to help channel the unconditional love we all have for our pets into uncomplicated care. Central to helping us achieve that mission is the Consumer Research group. As a Research Coordinator, you will help us get smarter about our customers, potential customers, and the fresh dog food market, all while keeping the dogs at the heart of everything we do.In this role, you will be a member of the Consumer Research group, supporting the Consumer Research function across all business units at The Farmer's Dog. The Research Coordinator will assist with qualitative and quantitative research projects supporting all groups, including Product, Growth, Brand, Acquisition, Retention, Operations, and Customer Experience.We are looking for an organized, detail-oriented self-starter who has a passion for learning about customers and then sharing their stories in a way that drives good business decisions.The Farmer's Dog is based in NYC. The Research Coordinator will report to the Manager of Consumer Research. One Team: We don't think of ourselves as Acquisition Marketers , Engineers , Data Analysts , or Product Managers . Beyond denoting skill sets and areas of expertise, we don't think departments matter. We'd rather align ourselves to the goals we're working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER - getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere, and we aren't tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there's a better or more impactful way to solve problems.We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.We Execute For Impact: We don't subscribe to best practices or industry KPIs . We're uninterested in how we compare to benchmarks ; instead we orient ourselves around being the best we can possibly be. Similarly, we don't subscribe to rigid or classical expectations of roles - i.e. acquisition is hyper-focused on improving customer retention and experience.We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, what's the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible? . We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don't expect to be perfect the first time.How You'll Make An Impact

• Assist in the execution of quantitative research projects (program new surveys; proof surveys and reports for accuracy, look and feel, logic; monitor field and quotas; pull simple data tables via our data tools)
• Coordinate quantitative research processes (collaborate with multiple departments to ensure accurate and on-time delivery of survey invitations)
• Coordinate qualitative research process (manage logistics such as recruiting and scheduling respondents for focus groups and in-depth interviews)
• Assist in data entry and light analysis of all research projects, particularly ongoing quantitative studies, including Brand Tracking, and ad-hoc requests
• Check all customer-facing and internal client-facing materials for accuracy (surveys, invitations, report documents, presentations, data tables, etc.)
• Manage administrative research department responsibilities (organization of shared drive; billing; assistance in sourcing new research vendors/partners; etc.)

We're Excited About You Because

• You have a high standard of performance
• You are a driven self-starter
• You have a familiarity with quantitative or qualitative research
• You are extremely organized
• You have strong attention to detail and accuracy
• You ensure your tasks are completed on time and efficiently
• You enjoy working on multiple projects simultaneously
• You have prior experience in a corporate environment
• You keep your manager and stakeholders informed of progress for your projects, and escalate issues as needed
• You possess strong interpersonal skills and the ability to build relationships with clients and vendors
• You have the ability to work independently and as a part of a team
• You have a working knowledge of Microsoft Office Suite and/or Google Suite
• You have familiarity with online communities
• You love dogs.

Preferred, But Not Required

• Familiarity with and use of email marketing tools such as Simon
• Familiarity with survey programming tools
• Familiarity with project management tools
• 1-3 years of supplier-side research experience
• Bachelor's degree in Marketing, Communications, Sociology or Psychology or relevant work experience

Office GuidelinesThe office is open and available for all Monday through Friday. We ask all team members to be in office a minimum of 2 - 3 days a week to build a collaborative and invested environment to foster our unique in-person culture we are proud to have. This office policy is subject to change at company discretion.Our DEI Philosophy:Our company's mission is rooted in deep, genuine care for dogs - and for the people who love them. As an organization we are full of individuals who are unique in many ways, but all united in a mission of providing true peace of mind to dog lovers everywhere. Fixing this industry and improving the lives of pets and their people will be a difficult, decades-long endeavor. We believe the best use of our time, energy, and resources as a collective team is to focus on this mission, and on supporting our team to do their best work and be their best selves. In support of this we're committed to hiring and supporting a diverse workforce, and investing in internal structures, opportunities, hiring/promotions processes, and training that create and sustain an inclusive team. We strive to provide an experience at TFD that will be invested, meaningful and memorable as we progress on the journey to reimagine how we feed and care for our pets.A Few of Our Best Benefits

• Dog-friendly office in Greenwich Village
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. For this role the anticipated hiring base compensation range is $60,000 - $70,000 USD Annual and the compensation offered will include a robust market competitive package of base and equity. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. This range is representative of NYC Market Data if you are applying to this role outside of the NYC area the range may change.Equal Employment Opportunity StatementThe Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights.