Reservation Sales Specialist - Best Friends Fur Ever : Job Details

Job Summary

The Reservation & Sales Specialist is an amazing people person and a huge dog lover! You will be responsible for

turning prospects into clients utilizing the lead pipeline, matching the right product with the right dog for

training, making client reservations & selling daycare and overnight boarding packages as well as promoting our

company's services and activities on the phone and in person in a positive and upbeat manner! Is this you?

Essential Duties and Responsibilities

The job can be as fun as you make it - but here is what you'll be responsible for:

Being the voice and the face of Best Friends Fur Ever:

Introduction of facility and services to prospective clients

Representing the Company and ensuring a '5-Star Experience' for all visiting clients

Ability to read, follow and personalize a sales script to the customer's needs and present a positive

image of the company

Ability to educate the client of the Company's belief in the importance of pet's participation in activities

while away from

Ability to sell additional services to new and existing

Ability to receive feedback and implement suggestions

Responding to all new and existing client inquiries by phone or email promptly and with company

approved verbiage

Performing and tracking confirmation and other outbound calls on a regular basis

Tracking daily sales and entering in database

Maintaining established performance benchmarks

Partnering with Manager or Supervisor on any client concerns or issues

Any other duties assigned such as outbound, charity sponsorships, and special events as coordinate by

the Manager, Supervisor or Team Leader

Performs other related duties as assigned.

Required Skills/Abilities

Excellent verbal and written communication skills.

Excellent time management skills.

Excellent computer skills.

Excellent customer service skills.

Ability to develop and maintain positive relationships with employees and management team.

Working understanding of statistical concepts and methods of data collection.

Ability to compile, research, and analyze information.

Ability to multitask.

Proficient in Microsoft Office Suite or related software.

Education and Experiences

High School or GED is required.

1 year of call center, sales, or front desk experience is preferredBest Friends Fur Ever

Gingr Kennel Management Software is preferred

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.

Must be able to carry and lift items weighing up to 25 pounds at times.

Must be able to speak/communicate clearly in small and large group settings.

Schedule Options

Monday, Tuesday, Friday (1 PM- 7PM), and Saturday 9 AM - 1 PM

Monday, Tuesday, Thursday (12:30 PM - 6:30PM) and Saturdays 9 AM - 1 PM

Our call center operates Monday - Saturday. Compensation is based on experience.