Reservation Support Specialist - Bluegreen Vacations : Job Details

Location:

Location:

Reservation Support Specialist in Orlando, FL by Bluegreen Vacations **Location:**

**Experience:**

Not Specified **Job Description**

**Bluegreen Vacations** has grown to become a leader in vacation ownership with 60+ resorts and 340,000 owners at unique resort destinations across the U.S., Caribbean, and Bahamas. Bluegreen Vacations provides spacious accommodations with all the comforts of home, plus vacation-enhancing amenities and a staff dedicated to making every stay a memorable one. At Bluegreen Vacations, our purpose is to **SHARE HAPPINESS** by providing our owners and guests with a great vacation experience and lasting vacation memories. Bluegreen Vacations is also the Official Vacation Ownership Provider for **Bass Pro Shops** and **Cabela's**, **Choice Hotels** and **NASCAR**.

As a Reservations Support Specialist, your primary responsibility will be to provide support to both internal and external sales and service teams. This position assists in the acquisition of additional tour and room inventory, with a focus on maximizing inventory to meet and exceed tour budgets. Utilizing excellent communication, critical thinking, and organizational skills is a must.

**Responsibilities**:

Handle an array of phone calls and written requests from internal departments, such as requests for checking availability, asking for additional hotel/resort or tour inventory, assistance with creating/changing packages.

Use Salesforce to effectively record, track, and solve reservation requests/issues received from sales and servicing departments

Ensure all guests have adequate accommodations in a timely manner by sending daily hotel manifests, following up on any missing or un-returned manifests, and completing reassignments to other comparable properties as needed

Book, modify, and cancel reservations in various systems and online booking portals.

Responsible for item maintenance, such as monitoring/opening/closing allotments, identifying missing records for costs and rates, updating item details, etc.

**Qualifications:**

High school diploma or equivalent (GED) required

Strong written, verbal, and interpersonal communication skills

Computer proficient

Detail oriented, able to handle multiple projects, adhere to deadlines, exceptional problem solving and follow up skills

Customer service, hospitality, data entry, and/or call center experience a plus

**Benefits You Will Enjoy:**

Medical, Dental, Vision Insurance, and 401k match

Four weeks of Paid-Time Off

Fun and fast paced environment

Career advancement opportunities

*At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. In order to comply with state and local COVID-19 mandates, and in alignment with the most recent CDC guidelines, we have implemented various safety protocols within our operations, such as wearing masks and conducting temperature checks and health screenings for our associates. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together!*

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. **Bluegreen Vacations Corporation** believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check. EOE/DFW

**Other details**

* Job Family : Customer Service

* Job Function : Merit Only

* Pay Type : Hourly

* Employment Indicator : Regular

* Travel Required : No

* Required Education : High School

* Job Start Date : Monday, February 14, 2022