Reservationist - MV Transportation : Job Details

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MV Transportation is seeking a Reservationist (El Paso, TX) to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly.  

Job Responsibilities:

• Answer passenger calls collecting all necessary trip information for the permissible time period.
• Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
• Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
• Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
• Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
• Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with operations staff regarding scheduling or passenger issues.
• Ability to handle multiple tasks accurately and effectively.
• Excellent customer service.
• Professional demeanor and appearance.
• Reliable in attendance.
• Team player and helpful to staff, management, and peers.

Talent Requirements:

• Strong computer & customer service skills in a fast-paced environment.
• Data entry experience and general knowledge of windows-based computer system and Microsoft Office.
• Experience in para-transit scheduling systems, preferred.
• Ability to read, write, and speak clearly the English language. Good knowledge of Spanish required, able to use multi-line phone systems and handle multiple tasks concurrently. Excellent verbal and communication skills in both English and Spanish.
• Ability to work independently and follow directions.
• Possess excellent decision-making skills.
• Excellent attendance record.
• Excellent verbal and written communication skills.
• Telephone speaking and/or call center experience.
• MUST be flexible to work weekends, holidays, and shifts ranging from 6:00 am to 5:00 pm (subject to changes based on ridership demand.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. 

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