Reservations Agent - The Ned : Job Details

Job Title: Reservationist

Reporting to: Director of Operations

Who We Are

Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017.

The Property

Set in the historic Johnston Building, formerly the NoMad Hotel, our property boasts a rich legacy dating back to 1903. With design expertise from the Soho House Design team, we've lovingly preserved the building's original charm while infusing it with a fresh, contemporary style.

At The Ned NoMad, we offer an eclectic mix of exclusive and public spaces, including 167 elegantly appointed bedrooms and suites, a lively rooftop bar and terrace restaurant, a first-floor bar, grill, and lounge, and nightly live entertainment at The Atrium Stage. Our public dining options include Cecconis, a modern-day classic Italian restaurant inspired by mid-century Trattorias, and Little Ned, a chic spot for handcrafted cocktails and bar classics with views of the Empire State Building.

The Role

We are on the lookout for a dynamic Reservations Agent to join our team and report directly to the Director of Operations. In this role, you'll thrive in our fast-paced environment, juggling multiple tasks and projects with flair, efficiency, and independence.

Our culture is one of vibrant energy paired with unwavering support. Were seeking an individual who excels in collaboration, communicates effectively, and is deeply committed to delivering exceptional service. Your attention to detail and customer-focused approach will ensure that every guest experience at The Ned NoMad is not just memorable, but truly extraordinary.

Key Responsibilities:

• Answering all incoming calls in a prompt, professional, and efficient manner.
• Provide personalized assistance to guests, including addressing their needs, preferences, and special requests with empathy and efficiency.
• Efficiently manage room inventory and make accurate reservations in the property management system.
• Provide guests with detailed information about the hotel facilities, services, and local attractions to enhance their experience.
• Maintain accurate records of reservations, guest preferences, and special requests.
• Assist the Lead Reservationist with sales and marketing initiatives, including promotional campaigns and rate management.
• Attention to detail when entering reservations, noting requests, managing VIPs.
• Responsible for entering group rooming lists in accordance with Group Blocks.
• Thoroughly research daily arrivals.
• Communicate with the Front Office, Housekeeping, and Sales Team to ensure streamlined service for all guests.
• Written communication with guests and potential guests via email.
• Organize and prioritize and action emails as they come in and ladder up potential issues or questions to Lead Reservationist or Director of Operations.
• Respond to all room rate enquiries with correct rates based on stay history, company, promotion rates, and needs.
• Track down third party VCCs when issues arise.
• Scrubbing all reservations which includes:

Removing or moderating irrelevant comments.

Research and merge profiles.

Check for specific guest requests and reach out to guests with options if desired features are not available.

Update VIP Code if any requirements are met.

Ensuring amenity comments are added, or special Rate Code requirements are noted.

Reaching out to duplicate reservations for names.

Verify memberships/updating profiles/reaching out and resolving issues encountered.

Preferred Requirements:

• Hotel and OPERA property management system experience is a very strong plus.
• Previous experience in a similar role within the hospitality industry is preferred.
• Exceptional customer service skills with a positive and friendly demeanor.
• Strong communication and interpersonal abilities.
• Excellent organizational and multitasking skills.
• Proficiency in using reservation software and Microsoft Office Suite.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Knowledge of local attractions and amenities is advantageous.
• A high school diploma or equivalent qualification is required.

Our Doors Are Yours to Open

The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO

Work Perks

Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance

• Referral bonus + competitive compensation
• Career development, career training and the opportunity to work internationally
• Flexible work schedules
• Discounted family rates
• Family meals
• Two weeks vacation, 9 days PTO, 10 Holidays and much more