Reservations Agent - Htel Swexan : Job Details

Company OverviewHarwood Hospitality Group, Dallas' premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District's first hotel, Htel Swexan.The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world's greatest cities - New York, London, Paris - together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.Part collection, part creativity, and always elegant. Guests stay to get lost - in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.Designed with all generations in mind, Harwood District's hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.Intimate, immersive, and transportive. Htel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.Position SummaryThe Reservations Agent is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. Responsibilities

• Responsible for handling all incoming reservation requests and cancellations via phone, email, etc.
• Support inputting of group room detail into Opera from Sales team as needed.
• Determine caller's needs through active listening and using probing questions to satisfy and sell to those needs.
• Remain up to date with hotel information, local attractions, restaurant, and transportation options.
• Receive and respond to left messages and email messages in a timely manner.
• Input group rooming lists using reservation systems.

Requirements

• High School diploma or equivalent
• Experience working in a luxury or upscale property preferred.
• Excellent communication skills, including the ability to speak, read and write fluently in English; Bi-lingual is a plus.
• Ability to work a flexible schedule to include weekends and holidays.
• Experience utilizing Opera is a plus.