Reservations Agent - Accor Hotels : Job Details

Company Description

Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city's most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at to find out more about our company.

EOE/M/F/D/V

Job Description

What you will be doing:

Reporting to the Director of Reservations, responsibilities and essential job functions include but are not limited to the following:

* Consistently offer professional, friendly and engaging service

* Book and enter room reservation requests using the Property Management System

* Enter and/or Update group lists as required, while ensuring accuracy

* VIP reach-out to guests booking high-rated suites

* Manage Reservations inbox and in-house reservation requests from Sales, Convention Services and Executive Office

* Update reservations ensuring a flawless check in and check out process, including acquiring deposits when needed and set up of billing instructions

* Present up-sell opportunities and recommend hotel facilities, based on guest interests

* Liaise with Sales and other departments as required

* Answer telephone and email inquiries in a timely manner

* Assist guests regarding hotel facilities in an informative and helpful way

* Follow department policies, procedures and service standards

* Follow all safety policies

* Other duties as assigned

* Hourly rate: $31.55 USD gross per hour

Your skills and experience include:

* Previous customer related experience required

* Knowledge of Opera an asset

* Previous Property Manager System experience preferred

* Computer literate in Microsoft Office applications required; notably Outlook, Word and Excel

* Must be able to type 50 words per minute

* Strong attention to detail

* Strong interpersonal and problem-solving abilities

* Highly responsible & reliable

* Ability to work well under pressure in a fast-paced environment

* Ability to work cohesively as part of a team

* Ability to focus attention on guest needs; remaining calm & courteous at all times

Physical Aspects of Position (include but are not limited to):

* Frequent sitting throughout shift

* Occasional kneeling, pushing, pulling, lifting, walking and standing

* Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:

Must have proof of eligibility to work in the United States.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Additional Information

All your information will be kept confidential according to EEO guidelines.