Reservations Agent - Cabot Citrus Farms : Job Details
Reservations Agent
Cabot Citrus FarmsJob Location : Brooksville,FL, USA
CABOT The Cabot Collection is a luxury developer of exceptional golf destinations. Its portfolio of world-class getaways includes the award-winning Cabot Cape Breton in Nova Scotia; Cabot Saint Lucia on the northern tip of Saint Lucia; Cabot Citrus Farms in Central West Florida; Cabot Highlands in Inverness, Scotland; Cabot Revelstoke in British Columbia; and Cabot Bordeaux in the southwest of France. Cabot continues to build upon a legacy of excellence in luxury resort and residential offerings across each unique property, where owners and guests have access to a well-rounded suite of destination-specific experiences and an unparalleled quality of service. CABOT CITRUS FARMS Located in the central-west region of Florida, aptly known as the Nature Coast, Cabot Citrus Farms is set across 1,200 acres of pristine natural beauty. The landscape is marked by dramatic elevation changes, rolling hills, sandy soil, and a canopy of sand pines, palmetto trees, and century-old moss-covered oaks. The destination features 56 holes of golf, including two regulation-length courses, Karoo and Roost, a 9-hole course called The Squeeze, and an 11-hole par-3 course named The Wedge. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated dining, a full range of off-course adventures, and various outdoor trails, embodying a reimagined vision for Florida golf and active wellness. Position Overview As a Reservationist, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot's legacy of world-leading golf destinations. Your knowledge of reservation systems and processes - combined with your attentiveness, efficiency, and commitment - will ensure that Cabot Citrus Farms remains a safe, enjoyable workplace for our team members and a travel destination for our partners, and guests. You will maintain a daily presence on-site and build strong relationships with team members, community stakeholders, guests, and prospective real estate buyers. You embody Cabot's values and positively represent the Cabot brand, helping to set team expectations for the resort's high standard and acting as an ambassador and role model of exceptional service. Key Responsibilities
- Serve as an ambassador for the property, handling incoming inquiries, answering questions, booking tee times, overnight accommodations, and activities.
- Manage itinerary planning, including coordinating all aspects of the guest journey.
- Field general inquiries and direct calls to the appropriate department.
- Organizing and cataloging CRM data, including guest information and relevant questions and preferences.
- Possess proficiency with all systems and software.
- Proficiency with all systems and processes to be able to train the Reservations team members.
- Most tasks are performed in a team environment with the Reservations Coordinator acting as a strong team leader.
- Maintain strong knowledge of resort and area offerings, promotions, and offers, including the ability to make recommendations and dynamic suggestions for guests.
- Communicate effectively both verbally and in writing with internal and external guests, as well as other departments.
- Comfort with upselling and promoting a variety of premium products.
- Address and resolve guest service issues in a positive manner.
- Block special request reservations VIP reservations and/or room assignments.
- Maintain and organize both hotel and guest information, whether on a computer or regular file system.
- Answer questions concerning reservations for employees of other departments including but not limited to Front Office, Sales & Marketing, Golf Operations, and Executive Office.
- Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts, and weekends.
- Bachelor's degree or equivalent working experience required.
- Strong ability to multitask and complete multiple assignments simultaneously.
- At least 1 year of Reservations Agent experience or other Hospitality related experience is required.
- Familiarity with PBX operations and internal guest communication systems a plus.
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
- Requires excellent communication skills, both verbal and written.
- Takes a proactive approach towards decision-making and resolving challenges.
- Takes initiative and makes suggestions to solve problems.
- Complete knowledge of resort offerings, hotel rooms, and meeting-related services available to guests.
- Experience in a golf property preferred.
- Ability to communicate effectively with internal and external guests, exercising patience, tact, and diplomacy.
- Must possess proficient computer skills, including, but not limited to, Microsoft Word, Outlook, and Excel, as well as internet.
- Comprehension of the reservation sales process.
- Analytical approach to problem solving.
- Dynamic, enthusiastic, and innovative leader who thrives under pressure.
- Skilled in service recovery, consistent guest follow and follow through.
- Ability to maintain confidentiality and discretion, especially with high-profile individuals.
- Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties.
- Ability to work long hours sitting or standing at a desk in an office setting.
- Ability to answer phones and wear appropriate phone headset to maintain functionality and privacy on calls.
- Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs.
- Health, Dental, and Vision Insurance
- 401(k)
- 10 Paid Vacation Days
- 5 Paid Sick Days
- 14 Company Holidays
- Maternity and Paternity Leave
- Complimentary Staff Lunch
- Early Earned Wage Access
- Golf Privileges
- Employee Discount Program
- And much more!